Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[sunor-95]

I've refunded as soon as payment received

[eastern-lights]

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@sunor-95 wrote:
I've refunded as soon as payment received

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Me too. 

I think it would be stretching any buyer's tolerance to wait until I had the money in my bank.

[james23011985]

Good idea that but some buyers don't want to pay the full postage and then be refunded.

[halea35]

I am refunding before I get paid as they are mostly regular buyers.    It involves a lot of trust on both sides but I prefer to do this or think by the time I eventually get the funds I would have forgotten.   My sales have dropped off so much I don't want to lose valued regular buyers by forgetting.  They are few and far between now.     I am not talking large sums.   

[sunor-95]

Same here

[mals-marvellous-motors-1]

I've just been on to them again about 5 mins ago and I quote: "This is a UK platform error that's affecting all private sellers. They are working on it". In the interim buyers have 2 choices - to wait until eBay fixes the issue or - pay for each item individually and then seller will refund all of your postage charges except one, which will cover your entire shipment. I sent a complaint up the tree and whilst the customer service bod was understanding and helpful they are not giving any idea of when it's likely to be fixed. 

[mals-marvellous-motors-1]

It's affecting all UK private sellers - funny that... and that it coincided with BPF - what a joke.

[johnworrall3]

I don’t think they are intending to fix it as they are keen to roll out
their own shipping g system….and the current world wide shipping system
does not allow combined shipments .
This is all about EBay and money …not the clients

[james23011985]

Yep private sellers cop it yet again.

[james23011985]

Agreed

[james23011985]

I did exactly that and refunded the buyer after payment.Luckily they didn't mind coughing up otherwise i'd have been in trouble.

[james23011985]

Yep i've done that too now.

[wintersdawn1]

Agreed, definitely seems like ebay are victimising private sellers. 

[jrob5591]

I have it too

jrob5591

[yoganutvmw]

just had a buyer from turkey and unable to send invoice with postage ebay advice cancel listing and start again adding postage cost for every country

[yoganutvmw]

cat send invoices oversea to turkey know are other countries being effected ?

[yoganutvmw]

Refunding once they paid and your ready to post

[yoganutvmw]

Protection is in combined winning price equal to individual winning price regardless

[yoganutvmw]

think so as the havent updated ther customer service help pages an still says on listing re send invoce if customer not paid

[yoganutvmw]

think that right holding onto sellers money and gaining the interest