@splash1038
What I would do here depends on what you think the tracking really shows: does the tracking look accurate i.e. GPS location is close to buyer's address, does the photo shows the correct parcel, the photo doesn't have clear evidence of delivery to wrong address (e.g. a photo outside a door of completely different colour to buyer's - check on Google street view etc.), the item was delivered on time or not excessively late? If it all looks good then you can't claim for loss from Evri, so you appeal to eBay to be covered by their seller protection - you should not be out of pocket for INR if tracking is all good.
If the tracking looks problematic e.g. GPS location is not very close, or photo clearly shows delivery to wrong address/wrong street, then you have evidence of misdelivery so claim from courier. If you purchased label via eBay then you have to claim from Packlink and not Evri. Bear in mind: 1) Packlink are utterly useless and will be as unhelpful as possible 2) the compensation limit is normally £20 and the excluded items list is very long. So before any claim to Packlink check if your item is actually covered and decide how much time you are willing to spend on a claim.
In my view, in future, if you want a courier who provides a working claim process then don't use Packlink or Evri (or Yodel).
