Item delievered after buyer raised INR

[toolka1970]

Hi, item previously stuck at evri hub has finally been delievered but buyer already started Not Received process. I've updated the trackibg on the claim case, but I don't see how to manage it if it has actually been received. What to do? Can I cancel the claim?

[sml192]

If the INR claim is still open and you have now provided tracking showing the item as 'delivered' then the claim should eventually close in your favour. 

[toolka1970]

Cheers!