I am a seller based in the UK but list on both US and UK ebay. Sold an item to the US, not through Global Shipping Programme but charged shipping cost and used UPS myself.
Declared properly with UPS. UPS then requires Tax ID/ SSN from buyer. Buyer refuses. He also says he won't pay customs / tariffs because ebay didn't state he would have to.
He is asking me to have the item recalled and refund him, but I have done my part fair and square, and have wasted loads of time in this. Should I entertain him? For such cases, who will ebay side with?
Thanks.
