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Seller News: December 2025

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Buyers sending their own courier to pick up

What is my situation if a buyer sends thier own courier to pick an item up then want to return it ? Do they forgo their buyer protection ? Would I be obliged to pay for the return ? I'd like to help my buyer but the item was marked collection only. I...

NO LONGER SELLING DUE TO SIMPLE DELIVERY

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

User avatar by • Conversationalist
  • 589131 Views
  • 9955 replies
  • 625 kudos

not using simple delivery

I have sold an item that was too large and heavy for the simple delivery option that ebay wanted me to use. Instead I paid for a different courier, and accepted the cost myself. Now I cannot mark the item as dispatched, and I am getting late dispatch...

Please Help

I sold an item and the buyer has then asked eBay to step in as they wanted a refund and told eBay that the iPhone box was damaged on the sides. When I sent it, the box was immaculate as the phone was also sealed. What does that mean from eBay? I'm ne...

User avatar by • Contributor
  • 107 Views
  • 4 replies
  • 0 kudos

Return label not provided by Ebay

A buyer bought a record from me and has claimed it did not match my description, ebay has approved a refund or return. Normally in these cases ebay provide the label to the seller and I pay for it but this time they are asking me to buy the label,( n...

User avatar by • Contributor
  • 98 Views
  • 5 replies
  • 0 kudos

Has Custom Postage Now Gone ?

Please can someone offer some advice.I've read that we can opt out of the Simple Delivery and still use Custom postage but I cant see the Custom Postage option anymore when adding a listing ?I've tried this on new listings, revising a listing, listin...

User avatar by • Conversationalist
  • 11050 Views
  • 89 replies
  • 0 kudos

Resolved! Policy Violation

I listed 3 items today. I put a link to YT on them all and a comment to contact me if any questions. One item came back with policy violation? I requested a phone call, the agent advised me to remove the YT link and the contact me. I did tell him I d...

User avatar by • Contributor
  • 651 Views
  • 13 replies
  • 0 kudos

Feedback on postage under-declaration warning

I wanted to contact ebay to give the feedback below. I don't want to do this by phone as I will just get some prerehersed reply and nothing will be passed on. So I tried the chat and was given an email address. I tried the email address and got a rep...

User avatar by • Contributor
  • 239 Views
  • 7 replies
  • 1 kudos

EBay changing my postage.l

So quite an experienced seller of picture postcards, taken from my boxes. i have recently noticed..my postal policy..chosen by me and I guess, approved by eBay is being over ridden on some of my sales. All are generally low value.I am listing postage...

13 Days Waiting on Counterfeit Appeal

I’m beyond frustrated at this point. My AirPods Pro 2 listing got flagged as counterfeit on September 20th by I guess automated detection. The listing still shows as active on my profile but it’s hidden with a policy violation message saying I need t...

Resolved! Is special delivery available via eBay simple delivery?

I plan to sell a gold coin worth approx £780.In the past I offer free delivery and start the auction at £1.At end of auction the coin finds it right price (aka about £780 in today’s gold prices).When creating the listing I show delivery as special de...

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