Seller Central

Devastating experience with this AI enhanced support system

Hello, After weeks of back and forth Im really exhausted by Ebay's organization - my case was really simple and we lost extremely long time without any resolution. I'm member since 2008 and haven't used the support in years, however I can't even find...

Can't sell my item(Uniqlo Jeans)

As above, only have 11 views this was at start of sale, same item is selling for more with resellers/Vintage, etc, I think my images are ok, the price may be a little high, but within the range and they are unworn, etc.

Prevent eBay Updating Weight/Dimensions

Is there a way to stop eBay occasionally deciding it wants to update the weight / dimensions on listings? Just had another one of these emails where they just take the decision to update postage on a listing. It's insane - tries to insist that the it...

Resolved! Buyer not receiving their item, eBay saying relax. How does this work?

For a relative, not for myself but I'm interested in how this is as I've never had to deal with it as a seller so I'm asking on their behalf but also to educate myself. They sold a vehicle part, £30. The buyer has opened an item not received claim ag...

Providing Photo ID

eBay is asking for photo ID to continue selling, but I am very uncomfortable uploading my ID onto their system, where they'll store it for who knows how long. Does anyone know if they will accept a link to the photo on Dropbox or Google Drive instead...

AI desciptions attached to jigsaws and other items

I ocassionaly sell/buy jigsaw puzzles as does my wife on her own site,and what frustrates us is seeing a flowery desciption of a jigsaw with no indication of its condition wether pieces are missing or box condition ,my wife has done hundreds of jigsa...

Buyer returned wrong item and Ebay closed case in the scammers favour

I'm a registered seller for approximately 20 years now (this is the first ever time in history I am deciding to use this community forum and I did not want to reveal who I am) that has been selling paintings and rare expensive prints, all with 100% a...

Help with buyer

Hi everyone, I need some help with a buyer. They bought an item of mine then asked me to expedite shipping etc - no problem with that I did. now they have requested a refund because they have misread something and said they just didn’t like it. I can...

Resolved! Server Unavailable

Is anyone having issues with the app?I have had a 'server unavailable' screen for the past 15 mins. No reports online and I have rebooted my phone.

Resolved! Seller Performance - False Flag attack on sellers

Has anyone had similar experience to my own in April 2026 , being blocked from promoting my items because of alleged mis use of ' out of stock messages' going back 12 months!

Resolved! Rules for selling records with explicit covers

What are eBay's rules for selling a record that has an explicit cover? Is this permitted? Does the sale have to be limited to buyers over a particular age? If so, how is this done? Thanks.

Resolved! How to select postage for oversized item - wrong SD options

I’m trying to list an item that measures 55cm x 50cm, so it’s too large for Royal Mail and most other postage options apart from Evri. When I create the listing, if I try to turn off Royal Mail and the other unsuitable options, eBay warns that it wil...

All my listings removed and I cannot add any new - Help please

Hi all, I have been using Ebay for 20 years now but just recently my "performance" as a personal seller has fallen "Below Standard". Ebay started deleting my listings and today they have all been removed.No idea what to do next.I emailed them but the...

Month costs

Just need to check,I am closing the shop on Sunday ,the £92.00 fee,is it a monthly end off,so in other words,when I close,on Sunday,will that be the end of it,no fee I do not know about,I believe I end the 1500 listings,(the auctions finish on Sunday...

buyer threat to leave negative feedback if i didnt refund them....

a buyer with no feedback score, member since 2021 states item didnt arrive, so sent 2nd item then states they didnt arrive.i doubled checked address before postage, and then receieved msg if i didnt refund them he would leave negative feedback....has...

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Forum Posts

Devastating experience with this AI enhanced support system

Can't sell my item(Uniqlo Jeans)

Prevent eBay Updating Weight/Dimensions

Resolved! Buyer not receiving their item, eBay saying relax. How does this work?

Providing Photo ID

AI desciptions attached to jigsaws and other items

Buyer returned wrong item and Ebay closed case in the scammers favour

Help with buyer

Resolved! Server Unavailable

Resolved! Seller Performance - False Flag attack on sellers

Resolved! Rules for selling records with explicit covers

Resolved! How to select postage for oversized item - wrong SD options

All my listings removed and I cannot add any new - Help please

Month costs

buyer threat to leave negative feedback if i didnt refund them....

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