Buyer has never heard of "These locked boxes " before !!.

[punkwroc77]

I have sent and received 100's of Parcels to lockers or parcel shops. Most of what I sell and buy on Vinted are sent to go to parcel shops or lockers. And as I think most people know lockers are at every Tesco shop & filling station as well as at Morrisons and lidl and numerous other locations.

The order was sent to a parcel shop (Post Office) nearest buyers location for collection. Buyer had not given an email address just a mobile number so for speed I used my own email address.When the parcel was ready for collection I sent a copy of the notification to the buyer. All buyer had to do was take along ID or a copy of the e mail with the 6 digit code for collection.

Buyer is refusing to collect and will not give a reason other than saying they have never heard of "Locked boxes" and demanding that I re arrange delivery to another location ..... am I even able to do that after the parcel has been delivered to a parcel shop ?.

Any help appreciated. (Luckily it is a low value item ). I just do not think I should be held responsible after all there was no postage charge and I did not specify courier or postal service - just free postage.

Thanks.

[myriad*seller]

Most people expect the items to be delivered to their door

I have never used these locked boxes either and would be pretty miffed if I ordered an item and it was sent to my nearest one which is 9 miles away

I would have just gone to the shops to get my item in the same town rather than buying it online if the seller had told me I would have to travel miles to get my item! 

What's the point in online shopping if you have to go out to get the items! Might as well just buy in a shop!!

Why on earth didn't you tell the buyer the item would not be delivered to their door? I would be giving you negative feedback if you failed to state I would have to drive 9 miles to collect my item! 

You MUST tell buyers the item will not be delivered to their home address or risk more negative feedback! eBay buyers mostly want home delivery!

[myriad*seller]

I just checked your listing and there is NOTHING to suggest the items won't be delivered to the buyers door

I can see you losing your account over this

Buyers buy because they want home delivery, not delivery to some locker somewhere in the same county!

What if the buyer is disabled? By failing to state the buyer will need to collect you are discriminating against disabled people who may not be able to leave home to collect the items, AND you don't even tell them at point of sale the item will not be delivered to their home! This is discrimination and could leave disabled people out of pocket if they cannot collect and cannot get a refund! 

As for postage, it is INCLUDED in the item price, it is not "free" and you still have to tell buyers they won't be receiving their items at home. Just because you didn't separate out the postage cost, doesn't mean you can use an inferior delivery service without making this clear BEFORE the buyer pays! 

[bojangled]

@punkwroc77 

Honestly I’ve never used them, I’ve just checked my area and see there are three within a 3 mile radius.

Wouldn’t know anything about them though.

Jo

[kath3735_wxmjn]

I did think you might be being a bit unfair so i checked the details myself and i actually now agree with you.  If i were buying from the OP i would have to query which courier (because EVRI do not deliver to our farm) but apart from that i would would assume that it was delivery to the home not a locker or local shop.  I am not disabled but i would not appreciate having to travel several miles to get my parcel unless i knew in advance (and to be honest i would not buy if it were not sent to my home address)

[lighting_signs_and_vintage]

Same as above; if I ordered an item and was sent to locker without that being made clear, I'd be pizzed.

I wont bore you with my always-full-lockers anecdote a 3rd time (obviously my concerns aren't so bad as a collector vs. sender) but I'd still give them a wide berth and avoid any seller forcing them on me without a choice. I would never do the same to a buyer.

[tressygirl]

---

@lighting_signs_and_vintage wrote:

Same as above; if I ordered an item and was sent to locker without that being made clear, I'd be pizzed.

I wont bore you with my always-full-lockers anecdote a 3rd time.

I've never used them either , and never will, but oh your description above of a ' full locker'  I never thought that could be a scenario.

Of course, it  would lead to the fact if a buyer doesn't regularly remove items from there and it is full, no room for another,  begs the question where does the item go, if for example, no return address on the back?

Wouldn't wish to be asking Evri / Yodel CS dept.,  a question at this time of year..... ' Where is my item?'

---

[lighting_signs_and_vintage]

---

@tressygirl wrote:

---

@lighting_signs_and_vintage wrote:

I wont bore you with my always-full-lockers anecdote a 3rd time.

I've never used them either , and never will, but oh your description above of a ' full locker'  I never thought that could be a scenario.

---

---

So that was as a seller, I was always finding the lockers 'sorry, no room today, why not try our nearest lockers [a motorway junction away]. I tried coming early, I tried coming late, multiple trips and the occasional teeth gritted ones to the nearest said town (18 miles RT) were just untenable, I only did that once on my 4th visit with no joy and a 6AM start the next day.

To be fair since then they have doubled that bank of lockers (though access is poor) and added more at other supermarkets. But... then RM collect from home came, game over 🙂

However I think the expansion was driven by buyers not sellers annoyance for the reasons you say, they must have been regularly having huge headaches themselves.

[treetopsminicottages]

To add my thoughts as a buyer not a seller, I clicked on one of your items and put it in my basket. The option that came up top, i.e. the default, was post to my home address. the other option, was click & collect but the buyer would have to select that. 

Why, I am asking, did you not send it to the buyers address, since the price included postage, as selected by the buyer during the check out process?

Maybe the seller, as others have suggested, does not drive, relies on public transport, be housebound etc.

There is nowhere on the OP's listing that makes clear it will be delivered to a locker & even if it was delivered to the buyer's nearest, as the crow flies, it doesn't mean it will be convenient for the buyer.

[plpmr]

Adding to the advice already given -

If you send to any address other than the one eBay gave you then you lose all seller protection.

[game_raid]

I can see a suspension email landing in your inbox if the buyer decides to make a complaint direct to eBay, they will want see tracking that has been delivered to the buyers address and not just this sale all of your sales.

It's actually hard to believe what is happening with this, sent to a parcel locker without any communication to the buyer and then expect them to collect but it's okay it was the closest one to their home and then play the victim because the buyer is refusing to collect.

[kempseykate]

@punkwroc77 

Did you send this to the address ebay gave you at checkout? If so, the buyer obviously chose that address, so it's their fault. But if you just chose to send it to a parcel shop, that is your fault.

Was it perhaps because Evri have a good discount at the moment IF you send shop to shop? It may save you some pennies, but it won't do your account much good.

Incidentally, the roof on our local Texaco was damaged in the last storm, and it has been closed since then for repairs, so no one can access the lockers there at the moment. I would be highly unimpressed if someone had sent it there without me asking them to, meaning I couldn't access my parcel.

[lighting_signs_and_vintage]

Given our lockers location close to the Mway junction, and sadly recent events in our usually quiet area (though that's changing and it isn't going backwards...) I'm slightly surprised that they haven't been sprung open at 2am yet, especially around Xmas. I'm not sure if the catalogues have a limit on the value or type of goods they allow to go to lockers?

And even more so the biggest bank of lockers here is next to a set of anonymous looking grey ones, traditionally you'll usually find these at small private sports clubs as they are off the beaten track, have empty parking outside of club times, and need the cash. These are anonymous because they are used by the likes of British Gas and the larger ones can contain a whole £2000+ boiler or valuable spare parts. The idea being that an engineer can request parts up to 8pm, a delivery truck drives to the locker by, say 3am, and the engineer collects as they come off the main road into town at 6am etc...

[johnwash1]

Are you UTTERLY lacking in empathy?  Are you a 20-something who goes jogging every morning and expects everyone else to be as healthy and mobile?

Another fifty years and life may give a little wisdom.  Meanwhile I doubt whether the massive neg you'll get on your feedback will teach you anything, you'll feel aggrieved at the 'unfairness' of it.

[stephanos757]

I've never heard of them either and it looks like a seller has sent my order to one of them, which is why I looked up what it meant and it showed me this thread. I assume I'll be sent a message telling me where the order is and that I won't have to look up these lockers in my area and try different ones? I've used the click and collect where I've collected from Argos or a local Post Office but presumably these locker things are something different? So confusing for those of us who have never heard of this.

[superchallenge]

I would refuse to collect it, too.

If I’ve ordered something online to be delivered to my home - one of the benefits of which is that it saves me time - I don’t expect to have to trek to pick it up from a petrol station forecourt, a Post Office, or a supermarket car park.

 Buyer has every right to tell you to stuff it.

[mawels_87]

I've used Inpost lockers many times to collect items that I've purchased from Vinted. I get an email and text notification with a QR code and a 6 digit number to use at those boxes. It's so easy. If not collected within 3 days items are returned to the seller home address. Most sellers on Vinted have their accounts set so buyers can select too Store collection, or too Impost locker collection. I rarely have to have my Vinted orders posted to my home address where parcels are left outside in rain, or have them go for a walk. 

[jil_3862]

That's fine if you like the system, but I've never used them, don't know how they work, and would be very unhappy if a seller made that decision for me when the norm is to send to my home!

@stephanos757  I would contact the seller, presumably he can give you all the pickup information.

[jonatjonatjonat]

Glad it works on Vinted. This isn't Vinted though - its ebay - there is no mechanism to select locker or store collection aside from the official Click and Collect locations ebay allow.

[jonatjonatjonat]

You will likely be told where to pickup, but its a cheek of sellers like this. If you put in your home address as the delivery location - that is where it should be delivered.

Problem is, if you really want the item then you obviosuly will still go and pick it up, and the seller isn't penalised.

You could probably report them for none delivery to home address, but your only option really is to report you didn't receive the item and then not go and collect it.  Then get a refund.