Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Member wants to view an item - not sure I can give contact details
Another member wants to view some collection only items I have listed. It seems to me that to provide my contact details so they can do so breaches the member to member contact policy, which says: "We don't allow our members to ... Exchange any perso...
Another feedback removal refusal with customer using feedback extortion/manipulation
I have to be careful of how i word it as Ebay will want to remove the post so no one else can see it. Buyer sent message that item had not arrived, was posted with RM and they can be terrible at times, i politely explained that it will arrive but wil...
Cancelling bids
Hello helpful people,Question 1. how do I cancel a bid ?( I just can't find the relevant page again!)Question 2. How did they manage to bid in the first place?Because... the reason I need to cancel is, 'a Country I don't ship to' and somebody else fr...
Resolved! Late Defect Even Though Not My Fault Cant Poor eBay Customer Service
So guys here’s my situation, been selling on eBay for over 18 years and received a barrage of late delivery defects.Item sent within 6 hours of buyer paying up via Parcelforce 48 Packlink eBay receipt obtained from Post Office 20/3/2024 proof of post...
Tracking number from an "integrated carrier" now required for INR seller protection
I've just noticed this when I was about to reply to a post in another thread. It seems eBay's Money Back Guarantee policy has recently been updated: "Evidence of successful deliveryWe require all of the following to prove a successful on-time deliver...
Insane selling fees
it's been awhile since i sold anything on here. just sold some shoes for a total of £61. i spent £3.50 on the postage, and eBay's fees are £8.15, so i make a total of £49.35 excuse me?? and let's not get it twisted - this has nothing to do with the b...
Postage costs not being repaid to seller by ebay
Hello community, I hope you can help me on this one. I noticed that recently ebay stopped reimbursing me for the shipping costs although it is usually something the buyer pays (stated in listing). I get instantly the payout but not the shipping cost.
Resolved! Is this usual?
I am a little confused as i very rarely get a return. Sold an item and accepted an INAD (i may be about to be scammed but thats another story)So through the case i sent a Parcelforce label for the buyer to return it. The Buyer has been really slow in...
sales have dropped off a cliff
so recently my sales slowed for no apparent reason. i already use promoted listings so i decided to run a 5% discount campaign which did help.unfortunately, when that discount campaign ended on 30th April my sales have almost stopped.i have started a...
Unfair feedback that eBay refuse to remove
Hi all, I'm hoping someone might have a suggestion because I have tried everything I know. Last month a buyer contacted me to say that his purchase item was faulty and he wanted to return it. I messaged him back asking if he was able to print of a re...
Seller Defect - Transactions you cancelled for being out of stock ?
Buyer raised an INR as they claimed non delivery. RM delivery confirmation says "An update will only be provided when we attempt to deliver your item" & as it has been over 10days I refunded to close the INR. I noticed that the buyer had purchased 2x...
Resolved! Item has been stuck in customs in Argentina for a while. Buyer has opened a case.. What to do ?
Tracking shows it is in Argentinian customs and arrived there 19 April but does not seem to be movingWhat can or should I do now. Trying to Phone customs but line not working off the tracking site. Help
Slitting shop into sections
I am about to launch my shopfront on ebay. I want to be able to section my shop into 3 sections:Vintage WatchesVintage Jewellery Antique & Vintage Objects How do I do this?Thank You
eBay Charging All Fees on eBay Collected Tax
Hey everyone! I was hoping that someone could help me to understand something. I understand that eBay has an obligation to collect taxes, charge fees, charge VAT for using the services based on UK and international law, and all of these things. I lov...
Can anyone help with this question?
I've not sold for over a year so a bit rusty and was looking at the 'Fees for private sellers' page where it says .. "Free selling for pre-owned clothesIt's now free for UK based private sellers to sell clothes. You won't pay final value fees or regu...
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