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Ebay prices for Royal Mail are WRONG

I have selected posting of small items via Royal Mail based the option ebay offer (based in supplying the correct size and weight) and multiple Royal Mail post offices are rejecting them as 'UNDERPAID'. For other items they did accept, Royal Mail sen...

User avatar by • Contributor
  • 3691 Views
  • 37 replies
  • 5 kudos

Resolved! Problem With customer Selecting Evri

I had a customer who could not bid on an item and I spent so much time attempting to sort this out either by fruitless chat to a robot or speaking to people in the Philipines, Germany and South Africa. Hours and hours. Eventually customer said that s...

Simple delivery fiasco

I made a complaint to the CMA. It was answered in 10 daysSpecifically my complaint was aimed at small lightweight items that can be sent letter or large letter post. This is basically covered by Royal Mails Universal Service Obligation which means th...

Combined Postage - The Truth about Simple Delivery

Since my earlier post there were multiple conflicting replies so I spoke to the sales team at Ebay. This is from the horse's mouth. Combined postage is NOT applied to Private Sellers using Simple Delivery. It may be in the future but there are techni...

Avoiding Simple Delivery

Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...

Resolved! URGENT ebay Simple Delivery is missing the 'small parcel' size, the most used size for clothing

I truly hope eBay look at these posts and can fix this very basic and I believe major problem. The simple delivery size and weight options are missing the size of Royal Mail small packet which is the most used size of packet clothing and small goods....

Error creating a postage label but cant edit the address

I am trying to create a postage label for an order via ebay. However I get an error saying: "Your Post to address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Prote...

User avatar by • Contributor
  • 591 Views
  • 5 replies
  • 1 kudos

Simple delivery postage charges

Previously I had used In-Post to deliver most of my items - it's a relatively expensive option but very convenient. I used to charge £5.60 at cost for a large package 2-5kg. Simple delivery forces me to charge £7.27 for using one of their much less c...

Simple Delivery and buyer request to delay postage

UK based and Private seller so simple Delivery only. I have sold an item, Evri label chosen and the buyer wants me to post in 10 days not immediately which is fine. Will the Evri label still be valid? And will Ebay be cross with me for having late po...

User avatar by • Contributor
  • 177 Views
  • 4 replies
  • 0 kudos

Cancellation of postage

I used the new simple postage option that estimates the cost of postage for similar items. I received an order for a tent and when l went to print the label l noticed that the postage cost had gone up from £8 to £13.63! I was still prepared to pay th...

User avatar by • Member
  • 64 Views
  • 0 replies
  • 0 kudos

Order sabotaged by advisor over 1 star rating

Hi, I don't post often because I've never really felt the need, but I am in a brand new situation and unsure what to do next. I'll supply some background context and then explain the issue as I go along. This all started when a buyer from Jersey made...

Postage details

My buyer is getting a message that I won't post to his location. We've both been on the customer service chat and got nowhere. Apparently, I have to change my postage details, but there's no way to do that. I can't send an invoice and he can't make p...

User avatar by • Contributor
  • 95 Views
  • 2 replies
  • 0 kudos

Why I prefer to opt out of simple delivery

The problem with eBay fixing postage prices is that like many other sellers I add a small ammount to the postage to cover boxes and packaging. Everything I sell is boxed and packaged in bubble wrap which costs money.You may say, add it to the price b...

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