Delivered but eBay isn't updating?

[eleav-0]

Hi all,

I have a problem: I sent off an order by Royal Mail 48 Tracked a week ago and my buyer confirmed that it arrived on Monday. When I enter the tracking number into the Royal Mail website, it registers as delivered. However, when I check the delivery status of this item on eBay, it's not even registered as 'Posted to buyer'. Does anyone have any idea why this would be and how I can correct it? I've never experienced this before.

Many thanks in advance. 🙂

[kelly121074]

Hi.I'm hoping for the same then. I have confirmation they were delivered on the 12th Feb. Just stupid that ebay implement this payment hold when they don't have a compatible service with Royal mail. The old ebay was much better. I won't be with them much longer.Sent from my Galaxy

[kelly121074]

I've got deliveries made on the 12th Feb sent on a tracked service still not updated on ebay.  All confirmed as delivered on Royal mail though. If ebay are implementing this payment hold till delivered they should at least have a computer system compatible with Royal mail.Sent from my Galaxy

[rawraf]

I have about 10 items that have been delivered but no tracking on ebay so I wont get paid & ebay wont do anything about it!  It has to say delivered on ebay to get paid, spoke to RM they know its been delivered but the 2 systems arent talking to each other so its a nightmare! Hopefully if enough sellers complain ebay might rethink their new system!!! very annoying....

[rawraf]

I spoke to royal mail about my deliveries that have NO TRACKING on eBay & RMs system states 'delivered' but thats not getting through to eBay! The new system of getting paid when the item is shown as delivered is not working properly. I have £100 in sales which I cant access because ebay thinks they're in transit but they've all been delivered! If they hadnt been delivered the customer would open a case which they havent. I messaged my buyers to confirm delivery & ebay will not accept a message from the buyers stating its been delivered! So what are we supposed to do??? You would think that if ebay were designing a new system based on RM tracking they would work with RM to ensure the 2 systems can communicate....... 

[kelly121074]

HiI've just spoke with customers services and they have released most of my funds after checking the tracking manually. I actually have the money in my bank too.  They are due to ring me in a couple of days to check the rest, despite them already being delivered.Requesting a call back seems to have resolved this for the interim as the email from their customer service colleague was rubbish and just told me to contact royal mail.Don't know how true it is but the girl on the call said royal mail were updating last week and had some issues connecting to ebay?? I have noticed tho if I buy the postage direct from royal mail I have issues. If I buy through ebay it tracks no problems.Hope you get sorted soon. 🙂Sent from my Galaxy

[maddogsurvival]

I am having this regular since Ebay have changed payment to 2 days after delivery. It seems like they are keeping it in their bank to make interest. Im regularly on live chat complaining . Getting sick of it. Looking for new place to sell. A lot of people will be. Not good having to fight for your own money. Well done Ebay. NOT 

[beamcurrent]

I have had this problem trice now it means that I'm having to wait much longer for my payment which isn't good! This new system that eBay have introduced us rubbish in my opinion, I've now started to sell my products on other  platforms.

[maddogsurvival]

I agree. Its not good. I am looking at moving my shop

[taffman7812]

Hi Marco,

I have sent an order which has been tracked and delivered by Royal mail but is not updating on the eBay site!

Can you assist?

Kind regards

Joel 

[61stephenuk]

Contact Customer Services with your tracking information and they can release payment.

[beamcurrent]

Customer services refused to release payment until after a 14 day period
despite the customer confirming delivery and also leaving me positive
feedback - this new payment system it utter rubbish!

[woolfybabe1uk]

I have the same problem with a few of my items. Even though item delivered and feedback left, no updates on ebay. So i consequently have funds on hold, and have to wait for payout. It is also having an effect on my ratings, as i now have late delivery points against my 100% clear scorings previously. Typical Ebay, for every change it makes, 2 or 3 problems arise with things never had a problem with before.

[beamcurrent]

I don't understand why eBay changed things the company is clearly being run
by idiots! I was quite happy paying a small amount of commission for each
item that I sold but for some unknown reason they decided to go down this
road
This has effected my sales drastically I am hardly making any sales now. I
don't understand what they are trying to achieve as it worked perfectly
fine before they changed it.