Delivered but eBay isn't updating?

[eleav-0]

Hi all,

I have a problem: I sent off an order by Royal Mail 48 Tracked a week ago and my buyer confirmed that it arrived on Monday. When I enter the tracking number into the Royal Mail website, it registers as delivered. However, when I check the delivery status of this item on eBay, it's not even registered as 'Posted to buyer'. Does anyone have any idea why this would be and how I can correct it? I've never experienced this before.

Many thanks in advance. 🙂

[tressygirl]

There is nothing to correct,  eBay's tracking is seriously slow to update at times.

 If Royal Mail's tracking online shows delivery all is well, and this is what matters should a buyer open a case for item not received.

If your money is being held because you are a new seller,  give it another few working days and if not released contact eBay Customer Services,  provide them with the tracking showing delivery, and ask if they can please release the money sooner.

If you need to later,  this is the easiest and quickest way to contact eBay Customer Services from the link below, for a Call Back option.  I do recommend contacting CS very first thing in the morning when the lines first open,  as there's more chance of Dublin answering

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends 

@eleav-0 

[moldosgifts]

Becasue ebay system is not royal mails system and the 2 have fallen out like an unhappy couple.

Not speaking to each other often it does not update on ebay side.

Imagine the unhappy buyers trying to claim non delivery based on ebays system when royal mail say it has been showing a photo on their site of it in place or in the customers hands showing the fluffy slippers, ( i enjoyed that one).

In a nut shell ebays system is not always up to date, go on the system of the carrier you chose.

Apart from EVRI they are as bad as ebay in terms of tracking info.

[eleav-0]

Thank you for your reply. It's been very helpful. 🙂

[tressygirl]

You're most welcome !

@eleav-0 

[m25jet]

I've got items in my Purchase History that I bought months ago that still haven't updated to show that the items have been delivered!  If the tracking details show on the courier's website that delivery has either been attempted or successful then should a buyer open an Item Not Received case against you and you've already uploaded the tracking details prior to the case being opened, upload them to the case and once eBay put a trace on the item using the tracking details provided they'll close the case in your favour.

In the event that you do ever have the misfortune to have somebody open an Item Not Received case against you then if the tracking details indicate that delivery has not been attempted or successfully carried out you would have to refund the buyer in full before he/she had the chance to escalate the case to eBay four days after the case had been opened and get them to force a refund.  A forced refund would result in a damaging defect on your account; however, if you refunded the buyer swiftly then he/she would not be able to escalate the case.  If this does ever happen to you make sure that you add the buyer's User ID to your Blocked Bidders List, as this will prevent the same buyer from purchasing more items from you and causing you any further problems.

Good luck with your selling on eBay, and if you ever get stuck with anything feel free to start another thread in the appropriate category and somebody will get back to you with some advice on the matter.

[marco@ebay]

Hi eleav-0, thanks for your post.

If could confirm the item number for the transaction in question, I'd appreciate it. Even if this is resolved, it'd help us to prevent this from happening again in the future.

Thank you,

Marco

[eleav-0]

Hi Marco,

This hasn't been resolved. Are you able to resolve this?

Thank you,

Eleanor

[marco@ebay]

Thanks for your reply, eleav-0.

Could you please remove the tracking number (just for privacy), and confirm the item number instead? If the issue is from our end, it can definitely be resolved, but we need to check what's causing the issue, etc. Once you confirm that, I'll report it straight away for you.

Thank you,

Marco

[eleav-0]

Hi.

Thank you. The item number is: 375729901453.

Best wishes,

Eleanor

[marco@ebay]

Hi all,

Just a quick update to say the issue preventing updates from Royal Mail was resolved. If you see this again, please let me know, and I'd be happy to take a further look.

Thank you,

Marco

[lilkim_57]

Heya, I'm having the same issue with one of my recent sales. It was delivered but is not updating. Would you be able to help?

[marco@ebay]

Hi lilkim_57, thanks for your reply.

Is that transaction with Royal Mail as well, or is it a different courier?

Thank you,

Marco

[lilkim_57]

Heya

thanks for getting back to me

The transaction is also using Royal Mail

Lillia

[marco@ebay]

Thanks for the quick reply, lilkim_57.

Could you please confirm the item number of the transaction in question, so I can get that reported for you please?

Thank you,

Marco

[lilkim_57]

Heya

Here is the item number

Item ID: 305962836743

Warm regards

Lillia

[vintique*violet]

Imagine - all those funds held for private sellers because eBay " delivered notification" does not work. 

I have numerous shown as dispatched/delayed and yet have been delivered weeks ago. Obviously this doesn't  affect my funds now, but come the New Year with funds held until 48 hrs AFTER confirmed delivery notification , that is a totally different matter. How many of us will be battling with " automation" for our monies. 

[battery_cell_uk]

Hello

All my orders since Monday 13th January25  (nearly 200 of them) have not updated Delivery status although Royal Mail website shows them as delivered.

My worry is that the Ebay system metrics will fall below required and we will lose Top Seller status (plus of course all the false INR claims)

Is this a system wide fault or just a problem with linkage to our account

[best-range]

---

@battery_cell_uk wrote:

Hello

All my orders since Monday 13th January25  (nearly 200 of them) have not updated Delivery status although Royal Mail website shows them as delivered.

My worry is that the Ebay system metrics will fall below required and we will lose Top Seller status (plus of course all the false INR claims)

Is this a system wide fault or just a problem with linkage to our account

---

hi,

There are two most recent threads about same problem, if interested see:

https://community.ebay.co.uk/t5/Seller-Central/Royal-mail-tracking-not-updated-in-ebay/m-p/7749318#M...

https://community.ebay.co.uk/t5/Business-Seller-Board/Original-tracking-data-wiped-out-amp-not-updat...

[darkenchantments]

I’m having exactly the same problem!

I have 4 orders that were sent tracked and have been delivered but this is not updated on EBay and the funds are on hold! They have confirmed receiving them and even given feedback but still not updating!