Delivered but eBay isn't updating?

[eleav-0]

Hi all,

I have a problem: I sent off an order by Royal Mail 48 Tracked a week ago and my buyer confirmed that it arrived on Monday. When I enter the tracking number into the Royal Mail website, it registers as delivered. However, when I check the delivery status of this item on eBay, it's not even registered as 'Posted to buyer'. Does anyone have any idea why this would be and how I can correct it? I've never experienced this before.

Many thanks in advance. 🙂

[vintique*violet]

I’m having exactly the same problem!

I have 4 orders that were sent tracked and have been delivered but this is not updated on EBay and the funds are on hold! They have confirmed receiving them and even given feedback but still not updating!

Why would your funds be on hold now?

Funds held does not come into effect until 4th Feb as I understand it. 

[darkenchantments]

I don’t know! All 4 are saying funds held.. and they have all been
delivered and received positive feedback from them.
This hasn’t happened before x

[vintique*violet]

If it is just those "non delivered"  4 items, I would contact customer service and ask why.  Funds held is not " active" yet therefore it appears that the system has been " programmed" already for this to happen, maybe? 

Incidentally how long have the funds been held ? 

Does it show a proposed date of when available? 

You need clarification and your funds for items you have sold which the buyer is enjoying and eBay are earning interest! 

I would absolutely chase this up , particularly if you have received no message from eBay stating why your funds are on hold. 

Please keep us updated as this is very interesting in light of " what's to come"... and thank you for sharing. 

[darkenchantments]

It’s weird all 4 items were posted on the same day at the same time but the
hold dates are different.. 2 are on hold til 19th and the other 2 are the
23rd.. well it says estimated release date!
Very confusing.. it is concerning, I’m considering taking off all my
listings until I get this figured out. X

[vintique*violet]

When were they actually delivered? 

I would contact CS and ask why your funds are on hold - you need answers. 

[pokemon_family]

Hi Marco wonder if you could do the same for me as i have a few that are not showing 3 items posted all 3 have photo proof of delivery non showing on ebay as even changed at all item numbers are:

156474620610
156581725498
156561063488

I can also confirm they are sent via royal mail 48hr tracked

[silkysean]

And mine please, item number 186895417434.

Never had this issue before, but eBay is not tracking my Royal Mail special delivery. I posted it this morning and it is tracking on RM but eBay says I have not posted it yet. 

[alfiez]

I have 23 items where the tracking is not updating.

[battery_cell_uk]

And to make matters worse we have noticed a severe drop in sales. On research some of our popular items the Sponsored Listings are no longer showing near the top - we suspect as others have mentioned that Late Delivery metrics are coming into play in listing placements.

No sign of any updates from ebay themselves - no communications whats so ever

[darkenchantments]

I have tried marking them as unsent and then put the information in again to see if that updates it but it didn’t work..

it doesn’t make any sense but seems to be happening to a lot of people! My buyers have given positive feedback which shows they have got it but still not updated and funds on hold x

[tbpc-600]

Hi,

Was this resolved?

I'm having the same problem.

Thanks 

[orange_ox]

No it's still not resolved.

[ian_w42]

Tracking API appears to be down *again* today, even Royal Mail's website isn't working.

This happens so regularly that I don't think it is going to be resolved, has been ongoing for over a year now.

[darkenchantments]

2 of my items have now got funds available, but the other 2 haven’t.. I’m posting another item out on Monday so will see what happens with that one

[alwaystoobusy]

Hi I'm having this now with 2 items please help

Thanks 

[kelly121074]

Hi.  I also have the same issue. Delivered by tracked royal mail and buyers have confirmed all ok and left me positive feedback.  I contacted ebay but they say its royal mails fault and I need to contact them to sort.  I think it's ebays issue as I have never had a problem previously just using 2nd class parcel post. Anyone has any ideas how to sort or get my money back from Ebay it would be appreciated 🙂 

[moldosgifts]

Get them to ring you do it first thing as in 8am eBay Customer Service you should get Dublin instead of elsewhere better level of service.

Tell them it shows as not delivered on ebay but on the royal mail website it shows delivered can you release the funds please as per royal mails website. This should get your funds.

And send it to technical as eBay is not updating from the royal mail website.

[kelly121074]

Many thanks for this. Much appreciated 🙂Sent from my Galaxy

[darkenchantments]

Mine sorted itself out in the end.. but I did have to wait about a week
after delivery.. I was exactly the same as u buyers had left positive
feedback which confirmed they had received it.. very strange! I think it
happened on 3 of my orders x

[b1tsandb0bs]

Mine has not scanned either since the 8th February or the one on the 13th February. 

I always send with a tracking number but many dont have a tracking just a proof of postage which does not mean anything as you cannot track that, using the receipt number.  Therefore that does not count its not a trackable service a proof of posting. I was told when I started 21 years ago you will be liable without a tracked service that was from ebay. 

As a buyer I have asked for the tracking number for the item but just blank you as they know they cannot give you a trackable service. Just an item that has been posted for 2nd class with no proof.

Many of the sellers on this account are just sending 2nd class for £4.00 no tracking that is exactly what I am saying. You cannot send 2nd class signed for £4.00 its £5.15 or £6.19 for 1st. 

The ROYAL MAIL WEBSITE WAS DOWN LAST NIGHT ALSO, SAID FIXING MAINTENANCE ISSUES.