Delivered but eBay isn't updating?

[eleav-0]

Hi all,

I have a problem: I sent off an order by Royal Mail 48 Tracked a week ago and my buyer confirmed that it arrived on Monday. When I enter the tracking number into the Royal Mail website, it registers as delivered. However, when I check the delivery status of this item on eBay, it's not even registered as 'Posted to buyer'. Does anyone have any idea why this would be and how I can correct it? I've never experienced this before.

Many thanks in advance. 🙂

[mivivi30]

Hey Marco

this has also Happened to me. Royal Mail 48 hour tracked service. Item has been received by buyer but only says dispatched on eBay. Item ID 226864159699

[paglenw33]

I'm having the same issue with royal mail and Ebay not updating the tracking information which is resulting in delay of my payment. Bit of a nightmare really. Fortunately I have proof of delivery phew

[tressygirl]

Royal Mail /courier's tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.  Now,  they used to do this,  not sure if they still can,  but worth asking.

If they cannot it's  a minimum wait of 14 days for the release of the payout.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@eleav-0