Member To Member Support

Returning an item from UK to Ireland

I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...

Postage Rates

I have sold an item which was listed with £2.94 Evri delivery (price directed by ebay app), but the print Evri label is now showing as £5.58 so I will be out of pocket if I choose this. Can anyone explain what I did incorrectly and what my options ar...

Resolved! Reporting Limits

Probably straight forward question, I have sold alot less since these HMRC reporting limits came in as a private seller(just cant be bothered with the hassle), just want to check are your sales reset from 1st January?

Return item bought as a gift £400 opened after 90days and it doesn’t work

Bought a watch from trusted seller as a gift for Xmas.the watch does not work!it cost around £400 seller does not offer returns. help please. Regards Lee

Resolved! Seller refusing refund for faulty item

I've purchased an audio cd for my son's Xmas gift. Today Xmas day find out not a single CD works. Paid 31 including postage. Seller refusing return, refusing to discuss via messages, just states you had 30 days. (It's Xmas!!)Upset kiddo, out of pocke...

I have been scammed

I sold a apple streaming stick. Buyer said they received a tin of hot chocolate. I reported buyer to Ebay but meanwhile they opened an item not as described case. Ebay are now saying that the buyer is returning the hot chocolate for a refund, I am to...

Variation listing not working

I am a business seller on eBay and selling pet food and supplies. My variation listing is not working. For example if I want to sell Calming dog bed of different sizes, the variation option is not appearing for me, it is appearing for other sellers t...

Arrived parcel I did not order

A parcel has arrived with my name on it. I did not order it. Simeone, somewhere, has made a mistake

login issues and customer support contact issues

eBay website for 2 factor confirmation1- sends a text message with a code, I enter the code, 2- sends another code via email, I enter the code3- sends another code via text message, I enter the code and again access Want to raise technical problem ab...

Resolved! Item sold appearing Not Delivered

I sold an item on 24th of October, and it was delivered on 4th of November. The buyer has already given me positive feedback but in my orders when I see that order, it is still appearing as not delivered. Would it affect anything? And why is it so. C...

Knives policy

I have had four items removed from my selling site owing to the knives policy. One is a pair of pliers the next two are end cuyytters and the forth is a pair of side cutters. these four items are tools which are ment to cut wire they have no sharp bl...

Listing denied

I'm trying to create a listing which includes a charity donation.I've been prevented on the basis that a previous charity donation has not been paid.It has!Customer Service provides no assistance.

Unwanted emails

How do I stop receiving emails from a seller? Any ideas?

Do eBay clear payments on Christmas day?

Anyone know how long eBay take to clear the funds from a sale made at 8pm yesterday? In the past it has been around midnight the same day but not this time it seems. I was planning to go to my local Asian grocer to buy biscuits and catfood with the p...

I purchased an item and was charged postage but it was collected in person, so need to reclaim post

I purchased an item and was charged postage but i collected in person, so need to reclaim postage taken. how do I do that?

Resolved! Adding postage

Item was sold with collection, buyer wants me to post. How can I add postage details

App

I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...

I cannot find my selling money to go to my account daily

I don’t want my selling money to be used for purchases

Unwanted refund! - Ebay & PayPal keeping things simple for themselves!

Seller would not post item after payment because he felt the price was too low yet he had not set a reserve. Feeling this would happen I spoke to Ebay & PayPal saying I would not accept a refund I have a transcript. Vendor confirmed he had given item...

Courier Delivery Delays Caused by Buyer Not Being Available, Advice Needed

Hi everyone,I’m looking for some advice from fellow sellers regarding delivery challenges.I sell large furniture items and use third-party couriers arranged by suppliers. Before delivery, buyers are contacted to confirm their availability. However, w...

Incorrect item matched by my garage

Bought some brake pads matched to my car through my garage.Didn't realise they were wrong until i attempted fitting them.Sellwr now won't accept return as they have been unpacked and handled.I don't blame them as it was eBay's own my garage tool that...

Buyer Collection of a high value item

Hi,I am selling a high value tv with collection in person as its very heavy and bulky. I've had an offer from a buyer via messages who has no feedback rating (and with a few purchases over a year ago) - a counter offer to one sent out to interested b...

buyer with Royal mail claim form requesting refund

A buyer has contacted me to say that his item has arrived damaged and there is nothing inside the package. This was an envelope sent by Royal Mail. It was delivered to him in a plastic bag with an apology letter and a suggestion that he makes a claim...

Case incorrectly marked as return – partial delivery & double import fees

Hello,I need help with an eBay case that was incorrectly classified as a standard return.This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.I ordered 4 items in total.So far:- I have received 3 out of 4 items- 1 item is still missing- Because the sel...

Return

Ordered phone cover advertised as 5.7 inch arrived as 6 inch seller is expecting us to pay £3.80 for return post same price as item Item is not as described on advert

Seller being very difficult over refund. How to proceed?

I purchased a fragile vintage glass Christmas decoration and the postage was high so assumed the packing would be top grade.When it arrived, it was in a flimsy thin brown unpadded envelope and a bit of folded card and a whisper of tissue.The icicle i...

Inpost lockers without QRcode

Can anybody tell me how I can use inPost lockers to send an item when I don't own a smart phone.I can happily print the label as I have always done for Royal Mail, will that work?And what proof of having put the parcel in the locker do I get?many tha...

Resolved! UK Parcel 95cm x 28cm x 8cm - Weight 1.4kg. Not covered by simple delivery. I have no OPT OUT option

Another reason to hate simple delivery. I want to sell an item with the size and weight as per the subject line. Zero problem pre simple delivery but 95cm length is not covered by simply delivery in the UK. I think the maximum length with simple deli...

Order I bought as a guest has disappeared and I cannot return it

Hello allI urgently had to purchase a new phone handset the other week as mine broke, so a friend had to purchase it for me (online banking couldn't be approved without a working phone) ; they checked out as a guest. The phone arrived but it is defec...

Resolved! Refund for correct size

I sold a pair of mens jeans W38 L32. It shows on the label. Now the buyer wants a refund as he says it is more like 29-30 leg. He asks for a refund but shows me no proof. Do I give a refund even though it has been one week

Resolved! Received Incorrect Package – Possible Scam

Hi,I ordered a Nintendo Switch 2 and collected it from my local post office today. I had several orders to pick up, so I didn’t check which QR code matched which order at the time and just collected the packages.After leaving the post office, I reali...

Partial refund offered but not received after 2 days.

i have been offered a 30% partial refund on an item not accurately described. i have accepted but have not as yet received the refund or a message from seller to acknowledge my acceptance. it has been over 48 hours. The seller only offered the partia...

Received empty box from seller

Hello,I purchased an expensive perfume from an eBay UK seller, and today received an empty box (Royal Mail next day, 1 PM delivery). I opened it in front of the postman, and all it contained was bubble wrap. I got in touch with the seller demanding a...

Dictated and Forced Postage Options Causing Yet More Issues

The dictatorship with which eBay controls over the automatic postage options and pricing has caused yet more problems. Despite previous posts on the issues this is causing both sellers and buyers massive problems, all messages have been ignored. It's...

Payments

Anyone else getting Ebay notifications saying because you're a great seller you'll be paid within 24 hrs and yet this doesn't happen? Why bother?

Unable to locate return address

I cannot find the address to return the item. the seller is brilliant & refunded my money but not willing to give address, I understand. but I still need to return the item. I have clicked to my minds end. I just want to copy address from screen to p...

Short Quantity on Blue Centre Feed Roll

I bought a 12 pack of blue centre feed roll from an eBay seller some months ago which was advertised as being 110m long. Suspicious of this, I recently checked a roll and found it was only 37m long. The other remaining rolls were all the same weight,...

Resolved! Buyer has no credit card - eBay won't let him buy

I have an item for sale - a folding snow shovel to carry in the car.I have a potential buyer but he's not allowed to buy this because he doesn't have a credit card "to prove his age".It seems ebay counts this as a blade.How can I resolve this problem...

Item from france

HiBought an item from France. Received the wrong one. Want to get the refund, but paid the Custom Charge (tax) online, already. Question is - will I get full refund: item + p&p + TAX..?Thank you, Tom.

Cancellation refused but item had not been shipped when requested

I made a cancellation request yesterday when the item had not been shipped. Cancellation was refused this morning saying refused due to item having been despatched today but no email to say it has been shipped and no tracking updated. I know they do ...

eBay refused to remove feedback when the listing was accurate

I am absolutely fuming this morning... I sold an item which was described perfectly and clear photos were shown of imperfections and was documented in the listing. Yet the buyer left negative feedback straight away on my account due to surface marks....

postage label refunds

Dear SellersI would appreciate your help with this. I have two scenarios I would need refunds for re: postage labels but not sure how to proceed. In the first instance, ebay deducted postage label cost though I shipped it from my amazon store and pai...

Buyer saying no phone in box - fraudulent claim

I posted an iPhone and the buyer advised the parcel was damaged and the iPhone wasn't in the box. I sent the delivery photo of the undamaged parcel and the buyer advised that that wasn't her getting the parcel. eBay have refunded and the buyer has my...

Changing Currency

My Ebay account has been registered in the USA for over 20 years. However, now when I try to create a new listing, it shows the price in £ sterling and not US$ (as gefore). There's nowhere to correct it on the Ebay website or App. I tried contacting ...

eBay Automated Assistant Greyed out

Anyone know how to overcome the Automated Assistant not working and just being frozen with a grey text box saying 'choose and option to continue' with no options available?I've tried deleting all storage and cache data in both the app settings and my...

Unlock or earn rewards

Hi, I purchased £700 worth of car parts over the weekend and looked like I’d earnt or unlocked 5 rewards yesterday after, one being £15 to redeem on eBay but as I was scrolling through the reward box to see what else there was it went off and I can’t...

Resolved! Hi. I am concerned that ebay thinks I am a retailer. How do I fix that?

I will not use simple delivery.

eBay has decided to issue refunds for non-refundable services.

I repaired a Mercedes electronic ignition switch (EIS) that I had previously agreed upon with the buyer. After the repair, I sent it back to the buyer. About a week later, the buyer requested a return of the item, which is non-returnable. This is a r...

Haven't received my item

My item has been returned to sender but I can't open a request because it hasn't gone past latest delivery date.

Chinese scam?

seller of small scissors in a chinese package said 'bladed' items had to be age approved then opened the page and the first thing on the page was to enter BANK ACCOUNT DETAILS ...for an item that costs £3.60. This MUST be a scam. EBAY SHOULD INVESTIG...

buyer complaining before even receiving an item

hi, i’ve sold some headbands for around £3, they were purchased late saturday, i sent them through royal mail late monday and marked as dispatched.ive had a message from a buyer saying its ‘not great service’ i’ve ’only just sent them and second clas...

Seller has admitted they committed fraud. EBay support not being very helpful.

I bought my sisters kids a box of Cadburys Heroes for Christmas, for £29.99 from a seller on eBay. Instead, the seller went on Amazon and bought a box of Cadburys biscuits for £16.99. They arrived in an Amazon van, with Amazon packaging, and I got a ...

Item ruined in transit by seller's hopeless packaging

I have paid for and received an item (a printer) that was so badly packed by the seller, that it arrived broken, in fact ruined. It is now unusable and worthless. I simply want my money back. I have sent the seller pictures of the item and its packag...

eBay return labels not accepted by post office

I've just tried to return an item bought on eBay- the return label was generated by eBay but when I got to my post office they said they no longer accept eBay return labels . I live on the Isle of Man and the local post office will no longer recognis...

Resolved! My Pre-paid postage label does not cover the correct weight and size - can I pay the difference

Just sold an item and realised the postage the buyer has paid does not cover the true cost of sending. My fault as I went with ebay's recommended option without fully checking it covered it. I read I could cancel the label but when I try it says I ca...

Customs unannounced

I bought something for 155 quid knowing I only have that much and now I’m told I will not get my packaged unless I come up with 40 pounds why am I not told this at checkout and if I return the parcel I don’t have the money for return and then I also ...