Member To Member Support

age verification

Hello, I bought a nail clipper in December. I wanted to buy it again, but the ebay says age verification is required. How can I do this if I don't have a credit card? It's a bit strange that you can't buy nail clippers in the UK.

Faulty item

I bought a trampoline After 2 months metal structure was faulty and not safe to use Ebay seller ignore me How can I speak to EBAY or seller Automated EBAY service of no help. Want to speak to someone please

cant get GSP to work

the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...

Home page

Is anyone else having problems with the homepage the bottom of the page keeps covering up everything and it won't let you see what's behind it

Buyer refused shipment upon delivery

Hi, I sent a parcel internationally and buyer refused shimpent upon delivery, saying parcel was too big and heavy for her to carry inside.I paid £140 postage to have it shipped over. The courier now contacted me saying I will have to pay again to hav...

Item description disappers from listed item

After carefully crafting my item description in the text section, the entire thing vanished after listing and the section is completely blank. I re-used a prior similar listing and revised the text accordingly as per eBay instructions. I wonder wheth...

Proof of age

I’m 71 & don’t have a credit card only a debit card which they say is not accepted, how else can I prove my age? I just want to buy some cutlery knives.Thank you.

Help please i

Hi, I have recently sold my first item on EBay. I got a message to say I should get a prepaid label and send via simple posting with an expected delivery cost of just over £5. I’m guessing it was my fault but I didn’t get see anything about postage w...

Collection only buyer had no access to scan or code word.

Collection only buyer had no access to scan or code word. Buyer took items away. Buyer could not find code after a couple of requests by email. Have I got paid and how do I confirm the item has been picked up?Regards A

Return

So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...

Customs Fees

Hi,I recently purchased a watch from the USA which unfortunately had to return as the strap was faulty.When the item arrived in the UK initially I had to pay just over £70 in Customs Duties.This I was expecting however the watch was faulty on receipt...

A TV sold as "perfect" shows evidence of LED degradation. Is it my problem now?

Hi there, and thanks for giving me time. I bought a used TV from a private seller 2 weeks ago, and it was sold as "perfect", but having used it for a number of days, I've sadly noticed horizontal banding in dark scenes, although very faint - probably...

Resolved! Counterfit item advertised with Authenticity guaruntee.

The item was advertised with an Authenticity guaruntee. I understand the process is that the seller should have sent the item to an authenticator and then the authenticator send on to me with an indication of their findings. I did not recieve anythin...

Archived listings

How does eBay archive successful listings and ones that were ended/not successful?How does one retrieve old listings in the account in other words?Thought there used to be an archived section but cannot find it now. Thank you

buyer has recived items but not showing in tracking and ebay holding money

simple delivery Vanished?

has Simple Delivery ended, because i have listed 2 different items today, and have listed the same items just this week and Simple Delivery is not an option anymore.

Policy vio

hi can anyone advise me as to why when I am posting football shirt I am having them removed saying policy violation even though all items are genuine

royal mail collect 3 January who put a label on the box but not showing on ebay

Royal mail collected my simple delivery parcel and applied a label in my presence, but it is not showing on my ebay account as dispatched - what can I do/

Return query

I sent two albums off, but managed to muddle up the order with the wrong albums going to the wrong buyer. They both asked to return the items, which they did and I then forwarded on the correct albums to the right buyers this time. My problem is eBay...

Lost account

I seem to have lost the account I’ve had for more than 20 years, I tried to sign in and it’s created a new account but obviously all my (100%) feedback and purchase/selling history. Any ideas how to reinstate this account, I can’t seem to contact eBa...

Age verification dlivery

I am trying to list a presentation set of 6 teaspoons, a jam spoon and a butter knife. The listing keeps getting rejected because I haven't selected an age verified delivery option. It would seem that this option is not available to me. I understand ...

Payment

Hi, when I sell on ebay.... do I have to post off before my payment is sent to my ebay account ? Not sold in ages and rules seem to have changed. The buyer has paid me for the goods but do I have to wait for delivery before I get the payment into my ...

Authentication said receive my package empty

The coat i bought was sent to a separate address for authentication. Although i had not known that this was going to happen first but I received a confirmation from Royal mail that package was delivered to Authenticity centre. Then I got a notice fro...

block a member

How can i block a member from viewing my listings

Delivery Change

Item sold where option was collection only but I want to change it so I can mail it . Thanks

personal data

Hi all, I requested to download my personal data one month ago now, and am still waiting. I have requested this data before and it has never taken this long?

Payments

I want to pay a seller in the USA using my U.K. eBay balance but there’s no option on checkout showing to do this.can someone please help

Hi all. I sold a lidded sugar bowl last week. It was extremely well packaged as .

I sold an item.last week. Ive just had messsge from.ebay saying "case opened. You don't need to refund the buyer. You won't get the item back. Thank you for using simple delivery" I have no idea what has gone on here. I received no message from the c...

Item showing overdue on EVRI

Hi I have an order 19-14077-46423It was depatched on EVRI, i got a receipt, and what passes as a POD, though the EVRI acknowledgement is poor. On the EBAY side is still shows as not depatchedthe buyer chased delivery at one point, but then has gone q...

3rd Party Postage and refunds - Unable to contact Support since 3rd Jan

Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...

Easypost

Hi,I've just sold an item that requires the courier to get age verification. eBay has selected a UPS service, which is way to expensive. If I don't purchase a label from UPS and instead choose Royal Mail Tracked 48 with age verification, can I use Ro...

Trading Standards have informed me a purchase is unsafe

A few years ago I purchased a laptop charger, apparently from a Hong Kong based supplier. I recently received a communication via ebay to say that UK Trading Standards have advised that these chargers are unsafe, and should not be used. The supplier ...

Accepting a bid when I closed auction

Hi, got myself in a bit of a pickle. Put my spares or repairs car as auction, someone bid over the reserve so it said will sell. As I'm a bit new to this as well as stupid, there was no bid acceptance so I thought ending the auction meant closing it ...

RETURN LABEL HOW3 TO GENERATE?

HELLOMy buyer has contacted me to say item not as described , I don't agree, nut hav4e refunded her for the item. I want her to return the item to me so need to generate a returns label ( at my cost) but the status says 'return closed' .Can anyone ad...

Drafts disappearing

Several of my Draft listings have disappeared - I did see a reply which said they are automatically deleted after 75 days? Is that correct? Don't you get any warning?! I don't even think the deleted ones are that old?I use it to remind me which items...