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Seller News: November 2025

Get the latest news to help empower your business.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Postage label

I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

User avatar by • Contributor
  • 417 Views
  • 7 replies
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Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

Ebay credit balance

I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before 12/09/25 date which has already passed then I will have to contact them for it to be refunded to my bank acc...

ParcelShop didn't scan item in

I dropped two items off at the ParcelShop for Evri to collect but I only received one email confirmation for one of the items. When I've checked my listing, the item is still showing as not posted to buyer. Do they only scan one item when multiple it...

Ebay and evri label problem october 2025

I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...

Can someone please tell me

Can someone please tell me how I can buy a circular saw as I only have a debit card I have been buying on eBay for years eBay has all my information as is including my driving license which tells you the age

No views

I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...

Subscriptions Payments

Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...

Price of listings increased

Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...

User avatar by • Visitor
  • 94 Views
  • 1 replies
  • 1 kudos

Item returned but no refund received

Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...

User avatar by • Member
  • 75 Views
  • 1 replies
  • 0 kudos

Pre order doesn’t seem right

I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...

Royal Mail!

Hi, need some advice please..... Sold an item, used simple post, scanned the QR code, Post Office printed the label and off it went into the bag. Tracking showed as delivered, got paid, all good! Then, this morning I have a very angry buyer demanding...

Item removed

why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...

Credit balance

Hi I’ve had an email from eBay saying I have a credit balance and can claim it back but I can’t do and can’t see how, can someone help please

Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay

Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...

Postage

I have two orders that I am posting myself and not using the label from eBay as I have my own own tracking number, item has been dispatched to go to buyer however, I am not able to add my tracking number. Please kindly assist.

Sent wrong items to 2 buyers

I had orders for 2 similar items and sent the wrong one to each buyer. I think I clicked the wrong generate label each time, I'll print myself in future and double check !Is there a way for them to post the items to each other rather than cancel the ...

Black Friday warning inflated prices

Be warned some company's here are jacking their prices up for Black Friday, its become a joke, so typical of the UK now, Ive been watching these Hawk 3 ton jacks for months from Hawk parts ltd, got one and was going to purchase another, they have bee...

User avatar by • Member
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  • 0 replies
  • 1 kudos

Postage label

Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks

User avatar by • Contributor
  • 79 Views
  • 0 replies
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Sale Discount Event

After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...

Item not as described

I bought and paid for a cutlery set advertised as 44 pieces, when it arrived it only contained 37 pieces all the teaspoons were missing and one fork, so I contacted the seller and we agreed to a partial refund, the seller contacted me saying she had ...

User avatar by • Contributor
  • 137 Views
  • 4 replies
  • 0 kudos

refund a refund

hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...

Simple delivery

I am sorry to say but this morning I have taken everything off my items for sale and will never sell again on here. I am losing money on the Simple Delivery. Example: a couple of days ago I sold a small bag which went into a DL size envelope with my ...

Strange message.

I am trying to purchase an item from a guy in the UK. I am in the UK. I have never had a problem like this before. Every time I try to buy it now I get this strange message. I don't have a VPN , so no idea what's going on. Any help would be great . T...

Checkout error

I can’t buy anything on eBay. Everything I try to buy it always says checkout error and won’t let me pay. My card is all up to date etc help

Duplicate refund payment

I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...

Selling an antique fruit knife

HiI have an antique fruit knife which eBay removed as I need to send by the 'age verfified postage'. However, I can't get any options for postage up as it only shows me simple delivery. How do I get the options, please? Thank you.

Money disappeared

My sale went through all fine item received money went into my eBay balance.. it cleared and now it has gone somewhere not quite sure where?It’s not in my balance or bank account how can I resolve thisbuyer has not opened up a dispute tia

Unresolved full refund

Unresolved full refund and the case is closed. The automatic assistance is not helpful and I cannot get hold of e-bay to sort out this unsatisfactory 'case closed' situation. I need a full refund for the wrong order sent to me.

CANNOT UPDATE TRACKING

Its been over 3 months I am having this difficulties. It goes to the error page says "It's not you. It's us. Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages. Can anyone help me out with this ...

My chat assistant is broken and can't enter 'chat field' to be able to contact customer service

I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...

Posting a large parcel

I have sold a car bumper but when I listed the item i choose the wrong size for postage with Royal Mail. I need to send the item via parcel force. How can I change the delivery option? Thanks

User avatar by • Contributor
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Massive fall in views and sales?

Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...

Item not received but eBay refusing to refund

Hi all...I really need help.I ordered iPhone 17 Pro max..it popped as delivered on my phone although it was not.. royal mail proof of delivery photo shows item squeezed in red door mail box but my door is very different and dark green! And I have got...

Payment on delivery

I’ve sold something which I was going to post, but now I’m delivering it in person. Is it possible to cancel the postage label? Will the payment only be processed if I deliver using the postage label? thanks

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

I returned something on the 3/11/2025 7 days ago the seller sent an un tracked label,

It doesn't show up that I posted something back to a seller I have proof of postage 7 days ago I have heard nothing from the seller??? How can I speak to Ebay to tell them & show my proof of postage back to the seller? How do I show on my return that...

buyer requested a return for a stolen item

I sold on iPhone which apparently was missing from the package on delivery, the packaging had been ripped open and a note from Royal mail apologising for the 'state' of the package, however why would I accept a return of an apparently empty box when ...

Vehicles- warranty that item isn't a Ghost

Hi to all buyers,I would like from eBay the warranty in subject,. Planning and travel for nothing is exacerbating . Visit a Vehicles takes time and money. My advertisemt includes also the elapse time of eBay coverage ,that without it the risk could b...

User avatar by • Contributor
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  • 6 replies
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Hand delivered

I’ve hand delivered the parcel but there is no way the buyer can say he’s received it as I printed the label to get his address. How do we move forward?

Purchase breaks

Can anyone advise me? I purchased a dashcam on 28th July 2025. Only in October did I notice that the rear camera had stopped working. I do not know when the camera stopped working.I contacted the seller, asking to return the dashcam (bear in mind I h...

Return/Refund

I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image t...

closing off a sale

Hi, i bid and wone an item. i collected the item and paid seller via bank transfer. How do i close off the sale as it shows it wants me to pay for said item. Thanks

User avatar by • Member
  • 202 Views
  • 1 replies
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Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

User avatar by • Contributor
  • 265 Views
  • 4 replies
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buyer offer

I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?

User avatar by • Engager
  • 380 Views
  • 2 replies
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DISPATCH TIME

I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...

Saved search emails

Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...

Car for sale but is it a scam

A car has come up for sale again and I am confused if it’s a scam or not. I’ve tried calling the seller and messaging them via eBay again with no success. I would really like to see the car and perhaps purchase it but I keep getting no response! Is i...

Negative Feedback Removal Request Failed

I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...

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Counterfeit Products and Ebays` response

Yet again EBay fail to live up to their counterfeit products "poilcy" . After purchasing a cycle chain to fit to a customers` bike from a company claiming to be a UK seller I got the delivery. Straight away I could tell this was not a genuine Shimano...

User avatar by • Contributor
  • 224 Views
  • 1 replies
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Collectable postcards and tariffs

I still sell the odd collectable postcard and Christmas cards to the US. Although the items are not specifically named as being exempt from tariffs, very similar printed items are listed as being exempt. Do I have reasonable grounds to assume I can a...

Postage Costs

Hi all. I havent listed on ebay for some time, when I come to the part for postage I have chosen small parcel with Evri, I cannot find anywhere where it will let me put the cost I want to charge for postage, when I review my listing there is nothing ...

Issue with pre paid label system

HiI'm having a nightmare with ebays new pre paid label systemI sell loads of items that qualify for a Royal Mail postage fee of 89p, ebays new system will charge me almost £3 !!! So I’ve just sold a coaster & the buyer has paid almost £3 to me for it...

Buyer mistakes size, am i liable

My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...

coco Chanel

I paid for 2 bottles of coco Chanel the stuff that came is clearly fake .eBay are telling me to return to sender .I am not happy doing this as it should not have been allowed on the site in the first place.and some other poor sole could get it .there...

User avatar by • Member
  • 260 Views
  • 4 replies
  • 0 kudos

Buyer has both the product and the money.

Hi,I sold an item on eBay, I was unsure of the address. I asked the buyer to confirm address, the buyer did not reply. The buyer asked eBay to step in that the item has not been received.I then told the buyer I had sent several messages asking the bu...

User avatar by • Contributor
  • 435 Views
  • 4 replies
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My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.

My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...

Change delivery address

I am in London, England, and want to buy a pair of shoes from the United States. The Ebay International Postage quoted is almost equal to the price of the shoes (£46). So I changed my primary delivery address to my brother's address in Texas, but Eba...

Buyer paid but not collected

Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...

Delivery fees

Good day, I am having an issue with my delivery prices. whenever someone is trying to purchase 2 of the some item it charges a delivery fee for each individual item on one order. I dont understand why. can someone please help me resolve this. Regards...

Mobility Scooter Sun & Rain Cover Universal

Hello! I bought the Mobility Scooter Sun Rain Cover Universal with delivery on October 31, 2025. Today I started assembling it and realized two parts were missing: two rods (two metal rods that go into the cover). I wrote a good review immediately af...

images not allowed

why can other sellers use an album cover to sell a vinyl and I cannot use my photo of the same album? is it because my pixels are greater?

Account suspended

I recently created an ebay account for my sister and it got suspended and flagged as fraud. Not that she committed fraud. I used my credit card on it. Is this allowed? I was thinking she could use my card to buy items here.

Change from Individual to Business Account

I have followed the support instructions to go to Account Settings -> Personal Information -> Account Type, but there is no 'Edit' option next to the Account Type. I have tried this on the website and on the app, but it is the same in both places. Ho...

BNIB collection only

I’ve bought an expensive keyboard, it’s BNIB unopened and is set to collect only. Collection is from a public Road. Loading bay (hence suspicions), however the seller seems reluctant to test before purchase, however those issues have been alleviated ...

Buyer wants to cancel sale

Can a buyer ask for more postage after the item is paid for because he entered the wrong postage to start with. It was a Buy it now best offer. Under ten pounds. This buyer had put down a the postage for letter post but now says it needs small parcel...

Simple delivery

My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just s...

User avatar by • Member
  • 370 Views
  • 1 replies
  • 0 kudos

Knives policy

I’m trying to buy wooden chopsticks but cant make a counter offer as knives policy comes up. I already have verified my age with credit card details - so am unsure how to progress? Any advice please?

No refund for item not deliverd

I baught an item in 2023 its not delivered i dont check ebay often its now too late to for ebay to do anything. I don't know why they don't have an actual customer service email or phone number for things like this

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Simple delivery yodel

Hi, I’ve found out that eBay have recently allowed InPost to be used again as a service for sellers to send their parcels. However when I go to my postage preferences in settings I don’t see this as an option. Help would be appreciated as InPost is t...

Offer received

Hi received an offer within the hour on an item but now cannot see it?? i would like to accept the offer  

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User avatar by • Contributor
  • 352 Views
  • 4 replies
  • 0 kudos

thieves

i just sold and item which the buyer paid postage on and e bay are demanding £3.50 for postage from me !!!!!!anyone else experience this fraud ?

User avatar by • Member
  • 379 Views
  • 1 replies
  • 0 kudos

Maximum bidding limit

I was bidding on an item in eBay auction and I noticed eBay had automatically put a higher bid on the item for me, then I noticed my maximum bid limit is £41,000 , how can I resolve this

User avatar by • Member
  • 340 Views
  • 2 replies
  • 0 kudos

postage option not recognised

I can select the postage option, buyer pays. the button highlights but when I go to list I get a red message telling me to fix the problem. Can't see any problems Package 4Kg 400cm X 300cm X 10cm.Thank you for any help given

Find the seller?!

Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...

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Resolved! Unable to add items to WATCHLIST

For several months now I have been Unable to add items to my WATCHLIST even though I am logged in.Anyone else have this problem? I am using Mozilla and Chrome and have no luck on either browser.I click on ADD TO WATCHLIST ... and nothing happens and ...

User avatar by • Contributor
  • 439 Views
  • 3 replies
  • 0 kudos

Reversing a refund

Hi everyone I couldn't find an item I have sold so assumed it had been taken to charity shop. Soon as I issued a refund I remembered where it could be. I have messaged the buyer explaining the situation but is there a quick way to reverse the refund;...

Sneaky Seller

HiJust wondered if anyone has come across a problem like mine and managed to resolve it?I bought what I thought was a fully working, used Delongi Coffee Machine. When it arrived it was filthy, dirty and badly packaged (no wadding or bubble wrap to pr...

Buyer refund dispute

I've been ripped off by a con merchant who recieved my items then claimed a full refund lying that they are damaged goods. He now has my items free. How is this even possible?

Tracking Added? I've not shipped item yet?

Hey, been a while since I sold on eBay. Sold an item, it says pending payment until delivery. Fine, however the listing has auto populated a tracking for Royal Mail?? I've not even been to the post office yet or a drop off point? Is this all legit? H...

i want to remove simple delivery

Hi, I’d like to remove the Simple Delivery option from my eBay store. It’s currently preventing me from seeing buyers’ addresses, and I prefer to handle shipping manually using my own delivery method. Could you please help me disable or remove Simple...

Postage address query

Hi there I have sold several items on eBay but I have never come across this. I went on Google maps to find out the address location from the buyer and the supposed postal address is from a permanent closed business building. I'm slightly paranoid an...

Resolved! Postage labels

Buyer purchased 9 items from my listing. All paid for including 9 Evri postage labels. On arrival at agents for posting found that all bar codes were the same and therefore were not accepted items not suitable to be sent in one parcel due to weight s...

User avatar by • Contributor
  • 611 Views
  • 2 replies
  • 0 kudos

Order Number Missing from Post Order Messages

I've noticed over the last week or so, That when a customer sends a post order enquiry or message, the Order number is now no longer displayed at the top of the message (above the text Box) So the previously easy route of clicking the order number an...

Postage costs

Hiim trying to add 2 listings on eBay however when it comes to delivery…..it is not coming up with suggested deliveries from Royal Mail, Evri etc. I’m using custom postage. It is also not showing the postage cost from……which I can then alter to inclu...

Qr Code question

Hi. I've just sold an item for the first time in a year or so. I didn't realise there was a QR code that I needed to show at the post office. I only noticed this when I went to mark the item as dispatched. I've paid for recorded delivery, I have reci...

Extra payments taken

I noticed when purchasing an item the other day that there were two additional payments of £1 each taken from my payment method. I took this up with Paypal and although no response the amounts disappeared. I have just ordered another item and the sam...

Order issue

Hello. I just order 3 item by Klarna (pay in 3) and payment is deducted from my account but these are still in my basket and not showing in my orders

Selling to the US

I have an item listed in the UK and someone from America wants to buy it. I have no idea how this would work, especially as regards payment, and eBay charging commission on what will now be much increased postage costs. Does anyone have any advice?

User avatar by • Member
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! Ladder return fees

I have bought some ladders, the company offer money back guarantee. The rungs as it turns out are to too thin for me and not comfortable. Asking the company to return the item they have agreed but want to charge me £50 plus VAT. Is this standard prac...

User avatar by • Contributor
  • 281 Views
  • 5 replies
  • 0 kudos

AD General Fees ... How to understand

Please can some kind soul help me ... I just cannot understand the ad general fee calculations. I sell at 5.99 and receive 5.52 after BPFpostage is 0.87ad general fee is 0.79 Order earning is 3.86 The ad fee general was at 10% ! How does this calcula...

Late delivery Defect Appeal

I have an order that was dispatched on the same day when it's ordered, with the receipt from post office evidence that. The buyer claimed it's not received a week later, and I raised that to Royal Mail, who confirmed the failure to deliver that. I ap...

Morphy Richards iron

I bought a iron in march and it's stopped working it lights up but no heat it's still immaculate condition I've tried emailing them but rejecting emails wondered what my rights are it's 28.00

No views on listed items

I re-listed a number of items because the active time expired. Once re-listed the items got no views let alone watches. I cancelled the sales and re-listed them and still I'm not getting any views. When the items were first listed I got plenty of vie...

User avatar by • Contributor
  • 355 Views
  • 2 replies
  • 0 kudos

Resolved! frozen funds

I sold for two years and had a good rating, but I was banned. I can't sell and I can't withdraw my money. Ebay is holding it in my account, which is blocked. My question is: when will I get my money back?

proof of age

Why do we even need proof of age?I assume all ebay members will live in a household where they will have very easy access to multiple types of weapons that they can conceal about their person and cause damage to unsuspecting persons.I am not encourag...

Resolved! tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

User avatar by • Contributor
  • 879 Views
  • 11 replies
  • 0 kudos

Where's my fee credit?

Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...

Need to know were to request again

I have paid for a phone tonight and I have tried to cancel it but the buyer as rejected it then I have sent a message to buyer as I have got the wrong phone and have asked him to cancel it which he as said he would do if I sent other request but its ...

Something went wrong

Has anyone experienced issues when booking a collection for an item as a seller? I am trying to book a collection, however, it eBay keeps saying - “Something went wrong. Please try again later”. Any help is greatly appreciated.

Unable to make an offer

The app doesn’t allow to make an offer to the seller, asks to provide new payment method, although there were no changes in my card details. Even when I try to re-register my bank card, it doesn’t resolve the problem…

User avatar by • Member
  • 410 Views
  • 1 replies
  • 0 kudos

Can’t list an item

Hi, I am trying to list my item for sale. I have enough ‘selling limit’ to upload. When I click post listing, I get this:Your account is currently limited. Go to Messages to find out what you need to do next.{e282030-1108477x} but there is no message...

Appalling service

Appalling service. Bought and item and it was faulty. Contacted the seller and was ignored, contacted again and they did the percentage refund nonsense and then ignored me until the returns window ran out. Also removed the option to give feedback on ...

Return not fit for purpose

Had a request for buyer to return a vintage ring £140 as ‘not fit for purpose’ they say it has piece of the ring which is scratchy & unwearable- this is completely false. I know I will probably have to accept the return to get ring back & if they hav...

Resolved! Bidder lives in Germany

Hi, i am selling quite an expensive Lego set that finishes tomorrow evening, i have just received a bid on it, but looking at the bidders feedback page states that he lives in Germany. I don't want to send it to Germany, what is the best thing to do ...

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