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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Contacting Ebay

Has anyone else found ebay impossible to contact when you have an issue? I've found myself in a very stressful situation due to one of their users doing everything they can to give me a hard time through no fault of my own and there's literally no su...

buyer refuses to give me 6 digit code

I sold a 4 seater sofa to an individual who paid me through PayPal. He claimed to be local and had a van and was able to pick it up this evening. We swapped numbers and I agreed I would help him lift it into his van. So far, all good, good comms. He ...

Problem in generating Simple delivery label

Hello i am using ebay simple delivery labels, for the last 4 days i am facing problem in generating labels, when click it on get label it says something went wrong. is there anyone else who is facing this problem or is this specifically related to my...

Returns

Я продал лампу будильника, и покупатель сообщает, что у лампы не работает свет и хочет вернуть, но в объявлении написано, что возврат не принимает. Приял я возврат, вернутся обратно и проверяю лампу, и свет работает, я думал, что продам, и все в поря...

DHL charge for delivery

I bought a camera from japan for £743.82,i did read there may be a delivery charge but not £159 from DHL,i wouldn't of bought it otherwise,there was no mention of £159,i paid for it through paypal over three payments so have paid one third...i havn't...

accepting offers

Ebay are declining offers on an item. They say that there is already a bid on the item and cannot accept offers. The bid is under the reserve price and the offer is a good one.

I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund

I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...

Faster payout criteria reset to zero

I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...

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Resolved! mexfurniture t v stand not fit for purpose

Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit we...

multipliable postage charges

When I create my listing and choose the postage option, depending on the quantity which is purchased, how do I ensure the cost I show for delivery is multipliable? e.g. I show £35 for delivery based on a pallet network, which works if they purchase l...

Combined postage but 2 items sent

I have recently bought 2 items from the same seller, I got combined postage, ebay sent her 2 labels with the exact same tracking number, she then posted out the item's separately. 1 item was received but I've not got the 2nd one. Evri as marked it as...

Refund

I bought a product three weeks ago, after contacting the seller I was told I selected the wrong drop down. However even the wrong item hadn’t been sent and there was no communication from the seller. I applied for a refund but the seller messaged me ...

About returning item

I bought a hand blender, It is described as having a 1120 w motor, and the first time using it, making a banana smoothy, that any blender should be able to do, it started making a weird noise, I could smell burning and heard a clunking noise in the m...

Selling multiple items.

I have three items for sale. They are listed separately. A buyer wants all three , and we have agreed a discount. Postage is free. How do they pay me as the amount for all, as advertised, is more than we have agreed. Thanks

HMRC tax information block applied incorrectly to personal seller account – need help

My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...

Faster payout tracker

My faster payout tracker has reset after i have met the criteria its reverted back to zero as though ive got no sales and i cant seem to contact anyone to sort it out.ive had 1 case raised yesterday which i promptly resolved by issuing a full refund ...

Recent warning for Defamation

Recently i was warned for Defamation by Ebay when i messaged a seller and stated the goods they supplied were counterfeit, however for the private message to be defamatory, it would need to be shared with a 3rd party, which it was not, therefore the ...

Unable to contact seller

When trying to send a message to a seller in “contact seller “ my messages are not going through… it says on the screen “Ebay AI enabled” Anyone else had this?I have searched around and found a email address for the seller so I have managed that way…...

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Postage preferences

resisting an item, but will not accept any postage preference from the drop down box, & also says simple delivery will override whatever I choose, it doesn't make senseAny help would be much appreciated

Resolved! Direct contact with eBay!

I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...

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Wary of scam

Hi,I bought a ps5, contacted the seller to ask if they knew which day they might dispatch as i have it coming to my work address (i am a postman, so it will not leave Royal Mail delivery chain), i just wanted to see if i should let my colleagues know...

Simple Delivery not used.

Hi folks, After some help. I am a returning private seller after 5+years break. I sold an item for £35 but was confused by the whole simple delivery thing, I didnt realise I had to use this and use the label provided. Instead I have just taken it to ...

User avatar by • Contributor
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Scam

They sold me an account with loads of stuff on it for £100 but I can’t change the email of the account till end of February or sometime in March, but I’m not sure if i’ll be able to get a refund if the Seller decides to log me out since the email of ...

S

Hi can anyone help me, I bought a necklace from a seller, but the item was disappointing, so sent it back last month, but I received it back again because the seller had held on to it for a month, now eBay are saying the time has elapsed to get a ref...

Location

The location on my items for sale always states Farnborough. I did once live in Farnborough but when I moved, many years ago, I deleted all my Farnborough addresses (all five of them: home, dispatch, return etc. etc!) from my account details and ente...

Missing parts

I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...

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I phone 17 item is sold but never gets delivered

I am calling to report a recurring failure in your platform’s security. I have attempted to purchase an iPhone 17 Pro Max multiple times, but sellers are failing to fulfill orders. I am forced to wait for the delivery window to pass and then manually...

Infant formula

Hi, I'm trying to list some unwanted kendamil Infant formula. My son became allergic so cant use it but I had a subscription set up. I've priced them under the RRP however ebay is saying I can't sell as im not a business and might inflate price? They...

Post office size issue

I sold an item and the default for the item is a 'large letter'. Buyer has paid. At the post office they say the item is too big. Can I amend to small package or is it too late. What are my options? I have a QR code which is useless now.

Buyer will not collect

Hi, I sold a large item and stated it was collection only, the buyer bought and paid for the item (£20) it has now been 3 months they have not collected it and won’t reply to my messages, what can I do? Thank you

Resolved! stock levels wont save

I'm trying to update my stock level, which is working, but when I close down, it does not save. I've had a very frustrating 5 mins trying to send information to eBay, but getting nowhere fast. Can anyone help me ?

Combined postage refund

Hi i have sold 9 separate items to the same person they all have this new simple selling prepaid labels because all of the items fitted in to a small parcel i have saved the customer £16.00 I haven posted out the parcel leaving 8 listing's ready to b...

Scammed - 21/01/26

I have been scammed by a lowlife. I ordered a rather expensive item but when the packet arrived it was a very small jiffy bag and a scrappy bit of bubble wrap, certainly not the larger box I was expecting. I immediately reported the "item not as desc...

Warranty for new drill purchase.

Hi, in September I purchased a new WORX drill, the description included 3 year warranty. The chuck has now developed a fault but WORX say warranty invalid unless bought direct from them. What can I do to highlight this? Seller will not respond except...

Someone is using my email address

Got an email in french from ebay. It's my work email so not widely known. I am in a small town in Northern Ireland so I'm assuming they typed something wrong.How do I contact ebay to tell them to take my email off this account? I have tried looking t...

Click and Collect not an option

I am selling a camera (£300), but I have been advised by eBay that Click and Collect is not available as an option for this. The eBay agent did not give a valid answer. Help required. item number 147100908126 Thanks

R

I am trying to refund a buyer however when I put my card details in I keep getting a message saying they can’t verify my details. This is a Barclay card which I use in a regular basis has anyone else had this problem ??

Invalid Shipping Package

I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...

Winning bid not replying

I sold my car on Saturday, I messaged the winning bidder and they said they would arrange collection.I messaged them on monday to ask for any updates and then again on tuseday but they are not replying, it is now wednessday, I have never sold on ebay...

Returns

I am not sure I am in the right place, but I had basically put an order in for a e-bike, but later realised it was not EU legal, I had cancelled the order since it had no been registered as shipped yet, then that cancellation was rejected and I had t...

Ebay Payment Confusion

I've successfully sold two items and the funds are in my Ebay account.I am utterly confused about how those funds will be paid to me?I have searched the Ebay information, but it reveals no clarity.How do I receive funds from the sale of my items?

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Traffic on ebay is horrendous

I have products that are listed for months with only 4 views. i change the keywords around but nothing seems to happen. Do people still shop on ebay or is it no longer a thing. Are any sellers experiencing the same problem?

Spoiled aloe juice

I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite bei...

Return item

I initiated a return recently as advised by the seller because I’d bought the wrong item , the intention being to re order the correct item. When I printed the returns label I noticed that the weight limit was insufficient, there was no way I could f...

Warranty on laptop

Hello, I purchased a laptop with windows 11 and MS office installed on 30th August 2025, less than 6 months ago from IT Monsters. Following an update, all the installed software is corrupt. I have tried contacting them but they are not responding. An...

Chinese stuff

I am totally fed up With ordering items on ebay only to find out after payment that the item will be delivered from China.If you purchase an item from ‘eBay Commerce UK’ why does it have to be returned to China.All items sold on ebay should be clearl...

cant get GSP to work

the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...

Problem bidding

When bidding this message comes up unfortunately, this item isn’t available for purchase in your location. it will not let me bid or buy it now any ideas

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fake dewalt batteries

where do we stand with unknowingly buying fake dewalt batteries. I asked the seller if they were genuine batteries and they said they were.ive since found out there not and its past the return date.

Faulty goods

I ordered an air fryer on the 11th of February 2025 and last week it stopped working so I contacted the seller and when he got back to me he suggested that I find someone to repair it myself, I pointed out to him that as it is still under guarantee i...

Recieved unwanted pacel

Today I have received a parcel that was addressed to my myself (yodel inpost) and also recieved an email confirming its been delivered from an ebay seller. However I didn't order the item nor is it showing up as a purchasef item.. How do i go about c...

Feedback query

How do I retract feedback , bought from a seller , product broke just outside 30 day money back , seller won’t refund eBay won’t help. I want to report seller , so other potential buyers are aware of this we

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Resolved! Business seller still refusing returns label and refund for smashed item in post.

This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...

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Resolved! Refund received befire I returned defective item

Hello, I had a faulty small battery that I requested to return. It said that I had until 30th January to return the item for a refund and I would receive an eBay return label.However I have now already received the refund and it says the return is no...

Refund of postage issue

Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...

fake watch

I purchase a watch for a Christmas present and found out it was fake. I asked the seller for a return and refund and he has ignored me. Ebay was contacted 2 days later and they said he had until Jan 2nd to respond. Been talking to customer support we...

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Listing removed when numerous on sale

I am trying to sell an item which Ebay keeps removing ststating it violets it weapon policy. there are 111 items of same type listed using same description. I appealed but had no reply. Ive relisted enuring no mention history of this type of sovenour...

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postage

Can I turn off 'Simple Postage' as that system is not giving me proper cover. I want to pay for the delivery and therefore have more control

Ebays embarged goods insanity

I have listed a number of rings which are antique and originate from the near east which ebay removed due to their embargoed good policy-I think I mentioned "the near east" which is obviously a taboo region of the world for the bots that scan these l...

Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges

I am currently residing in the United Arab Emirates and I hold an active Shop & Ship account with Aramex, which I use to receive international orders placed on eBay. Shop & Ship provides me with a UK delivery address. The seller ships the item to tha...

eBay call back system is failing

I have spoken to eBay several times over the past few days, including twice yesterday. Today, I used both my mobile and landline numbers, and at least 8 times on three different eBay accounts I've received the same email stating that they attempted t...

Receiving payments from ebay

I require to receive a payment from ebay - I reused my ebay account after a long absence and having sold an object I want to receive payment. Ebay wants me to login to my bank account through a third party website that I don't recognise and would def...

eBay Policy in certain listings

I listed a cake slice for sale, eBay removed it as it contravened their knives policy. I appealed on the grounds that there were others listed including one the same as mine. I included a screenshot of the listings to support the appeal and simply as...

Yodel don’t deliver large goods

I got a sale, and thought I could deliver a large goods through Yodel. Just to find out that what eBay suggested is not there in reality.I had to contact the buyer to tell them that I’m having problem sending them their large item. They have paid for...

Postage poliy

Hi there. Trying to relist an item. Keeps asking for postage policy. I have followed the instructions on the selling page, I have selected royal mail & evry. It is showing simple delivery @ £3.38. Wont let me change postage policy. Cant see an edit b...

Zero sales for months

eBay’s advice (try EBay Mag, cancel listings with zero views for 6 mths and relist as new, etc etc) have resulted in even less sales and more EBay fees. We sell twice as much on our own site with less than half the costs of eBay (even after SEM costs...

Resolved! Buyer from Argentina coming to england?

Hi, I have a microphone listed for 1K. I have been contacted by a potential buyer who says they are coming to England and wants me to ship it to an address in the UK when they arrive (they havent bought it yet)Is this safe to do or is it a potential ...

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Royal Mail Simple Delivery 48 hours with ParcelShop Drop off always delayed!!

I thought this was a christmas issue but it seems something bigger. I have been going between Evri and Royal Mail Simple delivery due to item compensation. But i noticed that Royal mail parcels i drop off at my local shop either dont get picked up fo...

Annual fee

Hi,I have noticed that an Ebay fee is going out of my account in 4 days for around £128 and I have no idea what this is for. It seems that I have to pay it annually./ Does anyone know please?

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Customer makes postage query

Hi, My customer wants to buy 2 personalised keyrings, she is asking if it's possible for her to pay for the postage of the 2 items in one packet rather than having to pay for 2 separate packets. She asks how to do that, what to click on in postage to...

Fraud

We purchased an iPhone 16 as a Xmas gift and now it has been reported as stolen I assume by the seller. Does anyone know if eBay keep a log of IMEI numbers for phone they sell? I bought two from different sellers and don’t know which to report. How c...

Resolved! Global Shipping programme

I am a private UK seller. I enrolled for the Global Shipping Programme and most of my listings show it as selected. But one has the toggle greyed out, and I have an interested buyer in Australia. Why can't I choose the GS programme?

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Buyer wanting refund

I am writing in relation to a recent transaction where a buyer completed a purchase on my account, later cancelled the order, and requested a refund. I am willing to issue the refund; however, I am currently unable to do so because eBay has already d...

RETURN

I am an 85 year old disabled veteran and live alone. I am trying to return a faulty item but the seler refuses to give me the return address so I can give it to the postman, but insists I use a QR code. I desperately need some help.

Sale or Scam?

Can anyone advise me please?I have sold a vehicle via the Buy it Now feature- the buyer has not yet paid but wants me to send registration plate details. I am wary of “clones” - should I insist on payment before I disclose those details?Thanks in adv...

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Resolved! Scammed

Awful the man told me it was broken when it arrived ,,but when it was returned the box was not damaged the iner box was not damaged the bottle was not damaged but the top had been prised of and the perfume emptied which it showed u how to do on YouTu...

Payout

Hi , I need an advice regarding payout. So i recently sold an item and the funds shows that its available from 16th of January. But I can’t withdraw it because it says Verification in progress Thanks for resolving the open issues with your account.We...

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  • 1 replies
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DHL Large parcel option

Hello,Does anybody know what has happened to the DHL large parcel option. Comments on other forums indicate that the service has been suspended.Simple Delivery does not appear to allow the use of Parcel Force and there is no option to opt out.Does an...

Resolved! Restrictions

I can’t edit my listing it is restricted and I don’t no why. What can I do?

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  • 131 Views
  • 4 replies
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fraud

seller fraud me.my parcel did not receive after three weeks and he didn’t reply. please refund my payment and resolve the issue i am so frustrated and disappointed.

Evri

Is it not time yet to start boycotting Evri? How many others are constantly losing their parcels?

Return difficulty

HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...

Products must comply with regulations for buyer safety. Lising of e-scooter removed due this reason

I try to sell used e-scooter. My listing removed due "Products must comply with regulations for buyer safety."I don't know what does it mean. Can somebody help me to explain this. I had this scooter for sale more than 3 months, no problem. I moved ho...

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  • 217 Views
  • 4 replies
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Problem with Evri

I've had an issue with Evri and need some help / guidance.Before Christmas, I sold a fragrance on eBay. I carefully packaged the fragrance .. and then shipped it via Evri (as recommended by ebay). When the shipment arrived at the buyers home, there w...

Not able to download shipping label

When clicking "get prepaid label" tab, no label is generated . All is says is "We're still processing your payment for this label. Please try again later."I'm not able to dispatch orders & can't send within timeline.Anyone else having same issue ?

User avatar by • Visitor
  • 349 Views
  • 1 replies
  • 0 kudos

Won’t collect there purchase

Hi, I sold an item which was a pick up only item, the winning bidder payed for the item straight away. The problem I have is they will not collect the item. It is now technically there’s but I need the space. The item sold on the 10th December. I hav...

This listing violates our Offering to Sell Outside of eBay Policy. It's hidden until you can fix it.

Hi.I am trying to list an item to sell. It is an electronic musical instrument. I have craeted a listing (added phots & description) but when I try to list the item I get a message "This listing violates our Offering to Buy or Sell Outside of eBay Po...

Contact

For three days I have been trying to CHAT with an agent m the buyer made a spurious bid, did not pay and his feedback is atrocious and EBAY NOT DOING ANYTHING ABOUT IT

Buyer not arranging collection

HiI recently sold an item listed as collection in person only - the buyer has paid but hasn't responded to my messages re arranging a collection. How long should I give the buyer to arrange collection before cancelling the sale and sending a refund?

Reselling Items From Ali Express

Is this permitted on eBay? Im not selling myself, but I did buy an item that was listed as in the UK, which ended up being shipped by Ali Express from China. Looking at the users feedback, the biggest complaint they have is that items are taking a wh...

Resolved! Not Used Simple Delivery Label

Hopefully this is an easy answer! I was selling some A3 sized posters in tubes, which were listed as small parcels as the tubes were 5cm in diameter. For some reason ebay changed some (but not all) of them to Simple Delivery and, without my realising...

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  • 2 replies
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seller wont respond

bought some fully waterproof ankle boots in october, and they have started to leak. Contacted the seller 3 times now and had no response. Tried contacting ebay but can only get automated replies which doesnt give me any answers. What can i do now

Resolved! disenchanted.......

Anybody else having issues with nearly every purchase on ebay having an issue,ie parcels cut open and missing bits,having to keep getting ebay involved in wrong items,damaged items,lost items,returning items,goods misdescribed (ie aluminium described...

Get your funds faster criteria broken

In order to get my funds fast I need to have completed 10 orders , mine says I only have 9 / 10 but over the last 3 months I have completed 11 orders with no issues ? anyone know how to fix or at least contact someone to get this fixed

Seller Hub

i activated this Seller Hub somehow and its awful , i was better off and certainly easier to handle my ebay without it , listing via it is a pain , any idea how i can reverse it , cancel it etc

how to enable nternational shipment.

The buyer from EU country don't have option to post items to the country from UK. I believe I enable international shipment on listing but it still a problem with posting. Can you help to understand what is needed to be done the buyer from EU could p...

Buyer saying not delivered

Hi,Ive sent an item which the buyers states they haven’t received. Royal Mail have left a photo of the parcel next to the buyers mailbox, together with the GPS coordinates. I’ve asked him to check with neighbors but no luck. He mentioned the postman ...

EBay fees

Hi I have been charged £54 by EBay but I don’t know why: it’s showing as a debit on my account information but I can’t access a statement and I don’t have any notifications to explain the fees. I listed 4 items on auction (one with a reserve price). ...

Item disappeared

Hi. I was bidding and winning on an item. There was 23 hours left. I went to check the status of the item, to potentially increase my bid. Now the item has disappeared, and so has the sellers other items he had listed? What would be the reason for th...

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Pay

I made a payment today 18th of January 2026, through klarna. Am yet to get a confirmation receipt from ebay. Contacted the seller and he said he hasn't received any money yet.

Payouts Frozen for 41 days

My payouts have been frozen for 41 days.They are allowing me to sell but without any revenue for over a month. They wanted to verify my address and I have submitted all the information. The last request was 15 days ago and I have had no response.Any ...

Memory sticks

I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...

I listed a private number plate. After a few days I received a message from ebay asking me if I want

I listed a private number plate for sale at £275. After a few days I received a message from ebay asking me if I wanted to send a lower offer to four unnamed parties who had looked at it. Thinking this might represent genuine interest I reduced the a...

Sell a bandsaw

Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...

Customer service chat GREYED OUT AGAIN

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...

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Simple dlivery postage labels

Trying to post an article but keep getting this message - 36 hours now - any ideasThis error message comes up when I press the "print postage label" We're still processing your payment for this label.Please try again later. Any ideas - obviously can'...

ID Verification

I've been on ebay for 20 years; leading up to Xmas a buyer reported that a package hadn't reached him; ebay said it wasn't my fault and they refunded him (£50) and said the matter was now closed. Then I find my account is restricted (coincidence?) an...

Straight blade sales

Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...

Refund

I had a buyer wrongly claiming size/colour of dress not as expected. eBay decided to give them a refund, on the basis they would return the dress. What I received as a return, were 2 flat caps! I opened an appeal which eBay supported and said my refu...

Restricted Account

Hi, I am a new seller and created my account but I get this message "Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated". When I add new account so its also show...

I need help with buyer wanting a refund

I have sold an item on Ebay that has arrived to the buyer damaged. I have explained how to return the item for a refund but i have got this reply. "Hi, it seems a bit of complicated. Is there any alternative or reimbursement as the monitor was listed...

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Below Standard- any advice?

Hi Everyone, I'm below standard, only took afew late deliveries for me to fall foul of the grading! I don't sell that much and now i'm below standard i'm selling even less so i can't increase my % because i've literally not sold a thing for weeks.Its...

Postage Labels

HI, i have a buyer who has purchased 3 items and i have combined them into one parcel, how do i make a shipping label for this parcel when i have the listing as free postage ? Any help is much appreciated Thanks

Refund for case 5372196515

Case issue 5372196515.Poor courier service and breakdown of refund requests and compensation for buyer's to Recieve further compensation for the issues relating to case number 5372196515.  

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Item worth £250 lost by Evri

Sold a Samsung brand new mobile phone. Tracking shows it never left the Parcel shop. Buyer has received his money back but what about the seller? How or where do I make a claim on what I have lost?

Item not as described

I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...

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Postage discrepancy

I've sold an item for 99p, the postage should be £1.55 - 2nd class large letter. The label to print will cost £2.59 via Yodel. So I'll actually be losing money if I send it. How on earth does this work?

Delivery

Hi I've had to use royal mail as DHL did not turn up As such tracking on here doesn't show I've sent it how does the person buying report it's delivered

Resolved! Posting deadline NOW help!

I just sold something half an hour ago and I am supposed to post it now, what is going on with far from simple delivery? Is there a way to speak to ebay please?

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Collection not posted

I sold a item , buyer collected item but e bay are saying I have until Tues to post the item , how do I let e bay know the item has been collected and I don’t need to post it

My listings

Why does it say I have absolutely no listings????? Only I'm able to view them and I got an email that says they are live. And NO they haven't been removed like Ebay says. So when I have a look on search (I used the exact wording NO TYPOS) no matches ...

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EBay Authentication Damage

Hi, I’ve been an eBay member for 20 odd years and have had negligible issues overall. I recently purchased a watch that had the old hands swapped out during a manufacture service. The original hands were packaged separately in small sealed envelope. ...

how to sell dining cutlery with age verification

I am trying to sell a dining cutlery canteen set.Ebay has noted I need to sell with age verification. I have set up at Age verification by UPS. BUT I am unable to remove the simple delivery.I am unable to sell a family heirloom on eBay! Help please!

Resolved! Rapid relisting

Hello, I recently bid on a v rare plant that a seller was listing. In the final seconds, another bidder placed a bid that was greater than mine and I lost out. The next day ( 18 hours after the auction ended) I was contacted by the seller by email an...

No refund

I bought an item..paid for it and then ebay automatically paid for it again..the seller then cancelled my order and i can't seem to be getting any help..what can i do?..who will refund me..is it ebay or the seller?..ive paid for the item twice..so fr...

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