eBay

Thoughts please on buyer opening a return on a spinning wheel because the buyer is unable to assemble it! As a fragile item I unassembled it and carefully packed it for transit with insurance to ensure safe transit. item received as sent and so not claiming damaged or not the correct item or not as described but that it wouldn't not have been purchased had I said in the description it would be unassembled for delivery. I forgot to include instructions for reassembling but have since sent these but buyer still not happy and wants to a full refund, saying that the item is not as described!!! I have tried to negotiate but buyer says she is unable to assemble and she has no one else to help!!! Really? I believe it's a case of changed their mind and if so then buyer should return goods with tracked postage.  Appreciate any help!   ... View more

Hi, Can anyone help me. Ebay is saying buyer has paid and I should despach an item however the funds have not gone into my Paypal account yet. Is there usually a delay? Thanks. ... View more

Hi   Why does it take so long for a payment to get into your account after selling? especially when all has succeeded without any issue? ... View more

I am a private seller who occasionally just sells unwanted items of my own. I sold a bag to a buyer who'd put an offer in.  Buyer contacts me to say that bag was fine on arrival but on the first day she wore the bag the small leather logo (which was glued on) fell off. Sent photos. Just looks like it needs a good glue back.  I apologised and suggested that a cobbler would sort this.  she either wants me to cover cobbler costs to stick it on or a refund.  where do I stand on this.  thank you  ... View more

 I am trying to respond to a seller who has messaged me, it says I have exceeded my message allowance, try again in 24hrs, I never seen this before, I have probably not sent 10 messages this year! Any ideas? ... View more

I have successfully bid for a nest of tables, but the seller refuses to honour the contract thus entered into. How can I complain to eBay about this seller? He has simply refunded my money, but I want to hold him to the sale or alternativbely see his account terminated.   Nobody needs sellers like that on eBay. ... View more

Can you advise my options I sold an item and agreed a date and time for pick up with the payment.  They failed to turn up.  I have sent messages through Seller Hub and contact the buyer.  No response so far ... View more

Hi sometimes when i make a bid on things i get a message saying that i can't do it through my mobile app,  but have to do it on a browser. How do i sort this issue out? Thanks in advance  ... View more

An item posted to the buyers address is returned to the seller (me). I double check the address by contacting the buyer who sends me the same address. Now who pays for the postage to go back to the same address? ... View more

I ordered an item and paid for it and the postage. The item came with a £85.36 additional charge! I refused delivery and the UPS driver reloaded the item into his truck and drove off. I wrote to the seller and he basically blew me off. I told him there was no mention of further charges in his ad and that I would like a full refund. I 've had no response since then. I tried to fill out a returned form but,  it won't accept without a tracking number which I don't have as the driver reloaded and drove off. Now I don't have the item or my refund and I can't find a way to explain it to ebay, as I can't get past the returned form.   Thanks BB ... View more

Hi i started a return to the seller after I ordered the wrong item they then said after a day please just send back and they would sort the correct item but don't use eBay return   i had already started it and now I cannot cancel which means the payment to the seller is frozen i have sent the item back via post and the seller is now waiting for the cancel to clear so he can replacment not my fault just delays in emails etc Mick   ... View more

theres a note on my listing telling me to go to the "fix my gallery photo page and click create" in order to fix my photos which are not showing , but the page link only takes me to my active listings. any one know what i'm meant to do ? ... View more

I've just sold an item for £5, collection only. Ebay sent me £4.06, having taken 64p in final value fees and 30p for the managed payment to my bank account.  The buyer can't collect and asked for refund. When I refunded her the £5, Ebay refunded the 64p final value but took £4.36 from my bank account, so I'm down the 30p managed payment fee. If I'd been thinking straight, I would have only refunded £4.70, but I don't know if Ebay would then pro-rata the final value fee.. If I'd done this transaction through Paypal, would they have refunded all their fees or would I still be down the transaction fee ? ... View more

How do I contact Ebay to report someone advertising my car for sale 😞 ... View more