Item return

[bbabroad]

I ordered an item and paid for it and the postage. The item came with a £85.36 additional charge! I refused delivery and the UPS driver reloaded the item into his truck and drove off. I wrote to the seller and he basically blew me off. I told him there was no mention of further charges in his ad and that I would like a full refund. I 've had no response since then. I tried to fill out a returned form but,  it won't accept without a tracking number which I don't have as the driver reloaded and drove off. Now I don't have the item or my refund and I can't find a way to explain it to ebay, as I can't get past the returned form.

Thanks BB

[pixiesen2012 · Accepted solution]

if you refuse to pay the import charges you lose all rights to the item or the money you paid for it!

the seller doesn't have to refund you

[bbabroad · Accepted solution]

There was no indication in the sellers ad that there would be additional charges. This makes his pricing incorrect. I don't give up my right to hundreds of pounds because I refused to pay additional charges that weren't mentioned or in any way indicated in the ad. Talk to a lawyer.

[pixiesen2012 · Accepted solution]

it's not up to the seller to let you know how much you will be charged to import an item, it is up to YOU as the importer to find out how much it would cost, all overseas listings have a disclaimer in the postage section stating there may be charges and you need to find out how much.

[double_o_heaven]

If you are buying from a different country to where the seller is based, it is up to you to know what your additional charges are likely to be - the seller won't know where you are based until you buy it so how can they possibly reflect that in their pricing?!