I ordered a car stereo/bluetooth/wifi satnav in March. At first, having not used all functions we though it was OK except the microphone for hands free didn't work. I messaged the seller and was basically told (in broken English I think) to speak louder. Since then it has become clear that nothing really works well. The touch screen is very poor, the microphone hardly works, the reverse camera only works when it feels like it and speaker output also faulty. I contacted the seller to explain the faults and heard nothing. I contacted them again 4 days ago to say that we would be asking ebay help in getting a refund as the item is not fit for purpose. Their reply 'OK, we will check'. Heard nothing from the seller since. When I go back into the item through my purchase history list there is no option to return or refund. I have spent a lot of time going through the various ebay info pages trying to work out how to request ebay help to gain a refund as the item is faulty but am just going around in circles and getting nowhere. Any idea how to actually request help. Not a chat bot. This was quite an expensive item.
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