I recently sold an item for a friend and it went for just over £100 which was a bargain price. It was brand new, never opened and cost around £250+ The buyer decided it was not as he thought and eBay agreed to a refund, I tried to sought this but the buyer was adamant he wanted a refund. I have never had to refund someone before and suddenly I got a notice saying he declined my offer and I had to give the money back. I therefore did this and to date have not received the item back. I have contacted the buyer and he said that he received a note saying I did not want them back and the refund went through, I have never sent a note saying that so is this something ebay just do? He has said they are no longer new as he is using the item. I have asked him to return them he won't and he won't give me any money for them. How can I get help with this as it is totally wrong what he is doing? Many thanks
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