Home High Back Mesh Office Chair Ergonomic Desk Chair with Head Lumbar Support

[three.fiveg]

On 14/04/2024 I ordered the above self assembly chair delivered on 19/04/2024

Basically it worked fine until  10 days ago then when I sat on it, it just sank to the lowest level and stayed there.

Its just an extra chair at home so not like an office chair as I am out of the house all day. I emailed the seller who hasn't responded at all. Googling this is a gas cylinder which support 120 Kg

Width:  61 cm ( 24 inch )

Height:  125 cm ( 49.2 inch )

Depth:  55 cm ( 21.6 inch )

Item Weight:  14 kg ( 31 lb )

Weight Capacity:  120 kg ( 264 lb )

I shot an 8 second video which is 19Mb too large that shows the chair sinking. The chairs condition is pristine 

however I look like an adult on a bmx bike. the chair is so low the table is chest height

8 month is less than 1 year.  the Video I have seen indicate gas cylinder problem what to do to get the seller to send replacement

[jckl1957]

You could try ringing the seller or writing to them if they are a business seller and they offered a warranty on the chair.

There is nothing you can do through Ebay.

Citizens Advice may be able to help with your consumer rights for this purchase.

[three.fiveg]

My bad the specifications are from the sellers description ( not Google Ebay) I weigh 182lb.

The Video I have seen  after googling indicate gas cylinder problem. So I just want a replacement gas cylinder

Hope that clear it up

[jckl1957]

You need to contact the seller.

Look on their current listings for an address to write to or a phone number to ring.