Ebay EVRI delivery stole my parcel

[lastprime8000]

I am a seller who has sold thousands of items through ebay over the years,

Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI delivery

and Evri has now lost it. It is impossible to get trhough to them and its been a month. The seller wants a refund. 

Do I get a refund from ebay too? Its their responsibility to offer a service that provides warranty. Why should I have my items lost.

[lucy_farmer]

By 'automated Evri delivery' do you mean 'Simple Delivery'?

If you do, then *ebay* not you, should refund the buyer.

If you were sent the postage label from ebay through the simple delivery system, it's ebay's job to refund the buyer, contact the courier and sort it out. Not yours.

[lastprime8000]

Yes, the simple delivery. I tried to contact the packlink support to claim losses however haven't heard back

[papso22]

If it's Simple Delivery Packlink are not involved.

Ebay refunds the buyer, not you.

[lucy_farmer]

Tell your buyer to open a 'not received' claim with ebay.  And tell them it's ebay's job to refund, not yours!

Then, as it was Simple Del, ebay should refund your buyer.

You won't get anywhere trying to contact evri or packlink yourself.