Buying

Part of order missing

Hi I've ordered 4 books as one order from a seller , today only 3 arrived (they all have the same tracking number so I'm not expecting the 4th book separately )I want to return for a refund , I can't see how to open a return for the full order , only...

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

Prepaid labels

How do you get your prepaid labels and can I take them to the post office I have sold item &.can't get prepaid label thanks

just bought on eBay and I saw suddenly a “UK VAT added to price” for the first time is this correct

Hi, I just bought an item on eBay and I saw added to the final price before payment a "UK VAT added to price" to a value of 20%. I have never seen that before in more than 18 years on eBay. The seller is in UK and I am also in UK. Is this correct and...

Resolved! Marking an untracked item as delivered

Hi community,Does anyone know if buyers can mark an untracked item as DELIVERED?I received the item and also got a delivery confirmation email from the courier), and promptly left a review for the seller, but the item is still marked as DISPATCHED an...

Proof of age. Neither my husband nor I own a credit card

Neither my husband nor I own a credit card and I want to bid on some cutlery, but as that includes a knife I have been asked to prove my age using a credit card. Is there another way to prove my age? Thanks, Liz

last date for opening a case of non receipt

I bought an item from the US on 16th JUNE....the estimated arrival is 23rd June to 2nd July.... am I right in thinking I can open a case for non receipt 30 days after the 2nd July....or is that not correct and its 30 days after payment? can someone c...

Refund

I was offered a refund of 50% for heated rollers but have not received it

Seller had trouble getting stock, now won't respond to me

I bought some Pokémon Prismatic Evolutions Surprise Boxes back in January, and as many people know, scalpers made stock extremely limited in the TCG in the last year. So, I contacted the seller about my items not being dispatched yet, and they explai...

Resolved! Item cancelled - need info (new to selling EBAY - i just want to be sure of how things work)

Hi all. What I'm going to be asking about is probably really stupid, but I am very new to selling on EBAY and I just want to be sure of how things work. I listed an item (as I do with all my items) as "free postage" / me the "Seller Pays" for postage...

New other - returns?

If I buy a "new other" category item (kitchen appliance that requires installation to test) that is described as "untested" and "no returns" in the listing, can I return it if it doesn't work? Thanks.

Can't tracking an item sending by royal mail

Hello, I bought an item from a UK seller to send to Portugal. The problem is that despite being tracked by Royal Mail International, he sent me a photo of the shipment with a PB plus 6 numbers. He has no idea how I can track my order? What should I d...

Bulk promoted listings now include auction listings ?

Had a couple of auction listings sell that were subject to a promoted listing fee, thats new to me. We promote all using the rule based option and upto now auction listings were excluded, looking at the rules I cannot see a way of excluding them? Our...

Seller made a mistake in listing, asked to cancel but he decides to send it anyway

I bought a Cintiq, and in the description it states touch and pen support. Now I paid, but I wanted to ask the seller beforehand just to make sure it had touch features. He replied back saying it didn't and was relying on the eBay description for the...