Seller News: November 2025
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Forum Posts
Buyer paid but item hasn't been delivered yet (missed a parcel)
Before I write to Ebay Support Centre, in case. (just wait for buyer's response) I dispatched an item with Royal Mail Tracking and hasn't been delivered as Royal Mail tried to deliver it to a buyer's home address but wasn't available. A buyer needs t...
DHL is not delivering the item arrived in their delivery depot
The tracking shows the item has arrived in the local DHL depot almost 10 days ago, but they are not delivering the good, and everyday the tracking appears as the item scanned in the delivery depot as "arrived in the depot". The seller is in England a...
age verification
Has anyone managed to get past the age verification issue at the moment.I am trying to buy a canteen of cutlery. I need to verify my age with a credit card.I go to the verification page and get an error and am told to contact customer support. I have...
Auction item
I made a bid ,won, paid waited said postage time .are the sellers contracted to send item you won and paid for?
Resolved! Is Evri killing Ebay?
There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...
Resolved! Postage
Hi everyone been on ebay for years, Granddaughters birthday,needed to buy a iphone16. First one £690 plus £3.40 delivery, they sent tracking g number ,no proof of postage, sorry to say it was not delivered. Waited a extra 5 days for my money back, eb...
Resolved! Customs charges for item listed as in UK. Advice please.
I ordered an item on eBay UK which is clearly listed as "Located in: Worcester, United Kingdom", and the courier as royal mail. Today I got a message from royal mail that there is a customs charge of £37 for the item which arrived from china. Obvious...
"Buyer protection fee"? I don't think so. What a scam!
Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...
DHL not collecting
For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links fo...
Very slow delivery times since the changes on Feb 4th.
Anyone else noticing this?...before the changes were brought in i'd order something and it would be on my doorstep within 2-5 days max...now seem to be waiting well over a week for pretty much everything. Are sellers thinking "soddit,if i've got to w...
Need Help Reinstating or Removing My eBay Account
Hello everyone,I hope you are well. I need assistance regarding my eBay account. My account has been placed under review / restriction (or suspended adjust if needed), and I would like guidance on how to either reinstate it or request complete remova...
Resolved! Strange case request
Hello there I have opened a case with a seller to return an item that arrived damaged with parts missing. Feet dragging has led to the case being passed to eBay. However, during the case, which will be finally decided on the 21st, the seller has said...
Charged twice for an item
Greetings, I am in need of guidance with regards an issue that I have just become aware of. On the 3rd Nov 2025 I purchased an SDS drill on ebay using a 20% discount code, for £283.42. On the 11th Nov 2025 they sent me a message that the drill was ou...
Missing parcel
I received a delivery confirmation email. I have not received the parcel. Item was coming from China and the tracking link shows courier in China. Even though I was home, it was not delivered to me at my address, email says left at secure location. W...
Bought a phone through ebay after 2 months phone got blocked .how ebay money back guarantee works
I bought a phone on ebay after 2 months phone got blocked i tried to open a request for a refund Request open and get closed as it's been over a month since I bought it. How does ebay money back guarantee works and how can I return the phone and get ...
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