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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Opened Item Not Arrived Case but ...

A shock experience of buying from eBay recently. The seller is a business seller who seemingly converted from Private Seller to Business Seller recently. The item was a book which was very expensive, but needed it for my studies. But after 10 days of...

Resolved! Making notes in your watchlist

OK, so can anyone tell me if there is a facility to add notes against items I’m interested in buying, say in my watchlist or elsewhere? If I have a dozen similar items I’m watching it would be so handy to able to add notes against each item, so I can...

What's with the weird start prices?

Just noticed today that most items, instead of starting at typical amounts, eg. £7.99, £19.99 etc, I'm seeing £17.23 or £22.61 etc.Have eBay done something weird again?

Resolved! Buyer protection fee?

So an item turned up and it was not as it should be, seller has accepted the return and sent postage label (thanks to those that told me how to get that bit sorted), so will I get a full refund or do I loose out on the buyer protection fee, might sou...

User avatar by • Contributor
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  • 3 replies
  • 0 kudos

Royal Mail Delivered but not delivered

Hi, a family member got a notification on Saturday to say that an Ebay item had been delivered by Royal Mail. When they went down to the door, there was nothing there. They contacted the seller and they said that it’s up to the buyer to contact Royal...

Watch List - March 2025 failures!

What's going on with the Watch List functions... yet again. 1. The top banner has been removed on item pages, so now you have this stupid 'heart' symbol, that fails to tell you on which list the item is saved to; a complete retrograde step in user fu...

User avatar by • Conversationalist
  • 59 Views
  • 1 replies
  • 0 kudos

Not allowed to bid (restrictions form seller code 3008)

I'm a collector of postcards of a particular subject matter. I know there are a (very) few other collectors out there, and when a rare PC comes up the bidding is sometimes fierce. So...about 15 cards came up for auction, all extremely unusual and end...

User avatar by • Contributor
  • 1568 Views
  • 23 replies
  • 0 kudos

No BPF for outside UK buyers

Wow just noticed - i sold a double pack record to someone in France - they dont have BPF added.So does this just mean us Brits are the only ones charged for BPF.What makes us Brits so easy as a target to charge more and not the rest of the world? Eba...

Additional Fees

Why am I paying for buyer protection when I am already covered by UK distance selling regulations?

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