Seller agreed to organise a courier to pick up a patio set weighing 25 kg and refund. The patio set was variously described as being Rattan, Wicker and the instuctions described it as canvas. It was none of these, it was plastic with a metal base. I contacted the seller and said that it was not rattan, but was prepared to keep it for a refund of one third of the selling price. No response. I attempted to assemble it and found that there were several important screws missing and it was out of alignment and could not be assembled. I sent the seller a clear photo showing that the item was plastic and not rattan, wicker or canvas. Seller ignored this and requested photographs of the defectve item. He ignored my advice that there were pieces missing. It is clear that he is taking advantage of me and making it difficult for me to return it,. Ebay has issued a 48 hour Tracked label for a 25 kg item that Royal Mail will not accept. I am 79 years and vulnerable to Covid-19. The seller knows this. I have reported the seller to ebay as I feel that he has violated Ebay policies by accepting the return and promising to organise the courier to pick it up and return it to him. He has had a sudden change of mind, and has offered £25 refund and I keep a defective item, losing over £125.00. He is creating unrealistic obstacles making it difficult for me to return the item. He is demanding photographs of a "defective item." I cannot take photographs of items that are not there, or correctly show that the chairs are out of alignment and will not connect to the frame. The photograph will just show where the connections are on the seat and on the frame, but not that they do not line up. Is there anything further that I should do? I cannot accommodate such a large item in my home, it is creating a hazard and it makes me more vulnerable as it is a trip hazard, and I have had both of my hips totally replaced in the last few years. A fall or trip could cause dislocation and hospitalization at a very difficult time due to the Covid-19 virus. This seller is behaving in a very unethical manner.
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