eBay

My son recently bought a laptop, brand new and unopened. As it is on ebay.co.uk and didn't say anything to the contrary, he assumed it was a UK laptop. When it turned up it was an Italian laptop with Italian keybaord. He is currently disputing this with the seller, but the seller is refusing to take the laptop back. I think my son will eventually get his money back as in the seller's ad, the EAN in the listing is for a UK laptop and not an Italian one (they are different), so he can and is claiming the article is not as described.   This question is not about the dispute. That can run its course. The question is, if the seller is fully aware that it is an Italian laptop but deliberately omits to mention it, is it against any Ebay rules and can Ebay then take any action against the seller? If it is against their rules and they can take action, how can we trigger Ebay to take the action.   Or is it just a case of buyer beware? ... View more

I won a bid for a graphics card today and after i paid for it the sellers account got removed.what do i do now? I paid using my debit card. ... View more

I helped someone with their account to purchase a camera from a seller (). Shortly afterwards, the account was permanently banned for an unknown reason. I   tried to create another account to ask the buyer and got permanently banned again as if I am being treated as a major terrorist. Finally, I used my own account to contact the buyer. She didn't reply to me as soon as I told her about the purchase.   I checked my order status with the original account and it shows "paid". I used that account to seek a refund and report the case. Both methods result in a message saying I am not covered by the money-back guarantee plan and told me to message the seller. However, as a banned account I cannot message the seller (eBay should've known this??????). I tried to appeal and submitted all my proof of ID but it still couldn't be done to reverse my account.   I am at the verge of losing my money and an anniversary surprise. Anyone, please suggest to me what I can do.  ... View more

Recently getting this message when I try to search with filter on for items ending in the next 24 hours.   Pardon our interruption... As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen: You're a power user moving through this website with super-human speed. You've disabled JavaScript in your web browser. A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running.   Any ideas on why this is happening & how to make it stop woud be much appreciated. ... View more

Business seller (operating using at least two different accounts) is regularly posting racist and abusive / inappropriate feedback to many of his customers. He also has at least one listing with racist remarks. This has been reported to the ebay and there seem to be no action taken by them. He still continues to trade the racist content is still in the listing and feedback left for others. He even had negative feedback wiped off his account today. According to ebay he is "One of eBay's most reputable sellers" and "Consistently delivers outstanding customer service." this is very far from experience i had. Received racist feedback, harassing and threatening emails and he even called me (!!!) to intimidate me to cancel negative feedback I left. How can anyone trust the ebay feedback? How is this possible? How come this seller is still given platform and is endorsed by ebay? ... View more

TLDR; Seller's listing pictures did not match intentionally vague/misleading title or description, didn't ship the item until I opened a dispute - 30 days after I'd paid and the item didn't show up. After I opened the dispute tracking code was uploaded within 2 days and seller calls me a liar. Any tips on whether I can not accept the item or request a refund? Thanks I'm having a bit of a nightmare with a seller I purchased a piece of guitar kit off before Christmas. I purchased an item expecting a full guitar (matching the 5 pictures the seller has listed) and the vague description and title. When I asked the seller to confirm it was the full guitar - I was informed: "No it's just a part, I cannot refund you". Even with misleading pictures and vague title/description, this isn't a reason to refund? As the seller told me he wouldn't refund I just accepted it - the item was paid for on the 14/12/2020, the item was marked shipped (no tracking code uploaded) on the 17/12/2020 and when checking whether it was shipped on the 24/12/2020, I saw the seller had relisted the same item, same photos however updated the description so it wasn't as misleading as the one I fell for. Took pictures of everything as evidence. My order was never received so I opened a dispute with eBay on the 14/1/2021 - a month after I've paid, letting the seller know I would like a refund as it has been 30 days since paying and I haven't received my item and no tracking code uploaded. 2 days later he responds calling me "a liar, they tried to deliver it multiple times and I wouldn't accept it, he's been phoning them and they've given him a new tracking code" - so he shipped it as soon as I opened a dispute.   I do not want the item now, I feel like this seller is extremely shady and in my 200+ transactions I've never dealt with something as dodgy as this bloke.   Any tips on where I can take this?   TLDR; Seller's listing pictures did not match intentionally vague/misleading title or description, didn't ship the item until I opened a dispute - 30 days after I'd paid and the item didn't show up. After I opened the dispute tracking code was uploaded within 2 days and seller calls me a liar. Any tips on whether I can not accept the item or request a refund? Thanks ... View more

why does a page saying pardon our interruption keep appearing when I am trying to search items only in the UK it is annoying and I have to search worldwide making searching a pain ... View more

I bought a faulty item and I need a refund. The seller has completely removed the item. Ebay does not have the full details visivle. Also he has closed his account and so I can't get his details. I need to go to the Small Claims Court but I need the transaction details from Ebay. ... View more

How do i look for an invoice back 4 years ... View more

I ordered an item for my wife which isn't as described and is unfit for purpose. I contacted the (Chinese) company who offered a 20% refund which I was not prepared to accept. I left them (truthful & accurate) negative feedback. They are now accepting responsibility for the faulty item and are offering a full refund so long as I change my feedback to Positive. I cannot in all honesty do that but have offered a Neutral revue if they refund my money. They insist on me changing it to Positive before they refund me. They accept responsibility and are willing to refund in full but linking a refund to me leaving inaccurate and untruthful feedback is surely unethical and maybe illegal? ... View more

    Hi, I purchased a designer watch for my daughter in November for Xmas. When my daughter opened it she needed links removing so it would fit. I took it to 2 different specialists to have the links removed and both said the strap was faulty and the links weren’t interchangeable as they should be so couldn’t be removed and then fitted back together. I contacted the the seller but they refused to refund/replace and as I was out of my 30 days with Ebay returns policy. Tried PayPal with no joy too. As the seller decided to ignore my requests I decided to leave a negative feedback. This is where my problem lies as it looks like the negative I left has been removed?  I was expecting them to reply so I did keep checking but suddenly it’s disappeared? Can anyone tell me why Ebay would remove it and how I can make a complaint to get it reinstalled? I gave an honest reflection of my transaction and it’s not viewable anymore. It just doesn’t seem right.   many thanks ... View more

Hi. Ebay's money back guarantee says you can have a refund 30 days after the latest estimated delivery date. I bought something from Canada on 2nd Dec and the delivery estimate was 14th Dec - 13th Jan. I contacted the seller today and they directed me to the tracking website, which was handy. It says my item arrived in the US on 10th Dec and seems to have stopped.   My question is, if I have 30 days from the latest delivery estimate (which is today), but the purchase history only lasts for 2 months before it vanishes, how could I claim? I want to leave it as long as possible because of covid, so I don't mind waiting another 28 days or so before contacting the seller again; but also obviously don't want to lose my money.   Just confused how ebay say I can still claim 30 days from now, but I won't be able to see the item any more.   Thanks! ... View more

  ebay say the item is outside their 30 day refund sceme. so i have 2 lamps that i cannot use because of a goverment warning saying tey were unsafe and so now i am out of pocket of over 40 pounds. Ebay should make sure their sellers are legitimate . Ebay says it is down to the sller to refund my money but he is not answering any emails. there must be something i can do.any help welcomed  ... View more