30 days from latest estimated date

[spikortalkstoomuch]

Hi. Ebay's money back guarantee says you can have a refund 30 days after the latest estimated delivery date. I bought something from Canada on 2nd Dec and the delivery estimate was 14th Dec - 13th Jan. I contacted the seller today and they directed me to the tracking website, which was handy. It says my item arrived in the US on 10th Dec and seems to have stopped.

My question is, if I have 30 days from the latest delivery estimate (which is today), but the purchase history only lasts for 2 months before it vanishes, how could I claim? I want to leave it as long as possible because of covid, so I don't mind waiting another 28 days or so before contacting the seller again; but also obviously don't want to lose my money.

Just confused how ebay say I can still claim 30 days from now, but I won't be able to see the item any more.

Thanks!

[rusticrye]

Just to add that everything you need to know about using Ebay, including how to view your Purchase History (which is kept on site for the whole of the previous two years, plus the whole of the current year), is in Help & Contact (links at top and foot of any page).

@spikortalkstoomuch 

[john1297576]

You need to look at your purchases again as in the top right corner their is a drop down menu to show the history going back to 2019. The default is "last 60 days" not 30,which you seem to have found somewhere.

It is far better to open a case than to run out of time, you are not obliged to escalate after 3 days, but it is there if needed

[m25jet]

In addition to the advice that you have already been given, in the event that you end up leaving it too late to open an eBay case, or if you open an eBay case but something goes wrong and the close the case in the seller's favour, then log into your PayPal account and open a case against the seller there.  PayPal allow buyers a maximum period of one hundred and eighty days from the date of payment to open a case against the seller if need be, so you've got plenty of time left to open a PayPal case should you need to do so.  However, you should definitely open an eBay case first, as although you can open a PayPal case later on if the eBay case goes against you, if you open the PayPal case first you lose the right to open an eBay case, which would backfire on you in the even that you lost the PayPal case.  However, one of the reassuring things about opening a PayPal case is that they tend to investigate matters far more thoroughly than eBay do, so if the tracking details fail to confirm successful delivery of the item to your home address, which PayPal would have sent the seller via e-mail after you had made payment, then you would receive a total refund of the money that you paid to the seller for the item, including the international postage costs.

[pixiesen2012]

purchase history lasts for nearly 3 years!

ebay stores the current year plus the previous two years

[spikortalkstoomuch]

I didn't realise that. Thanks

[tobiasd4]

Suggest you open item not received case on 14th January,

you have 30 days to escalate case if not received, this way there is no delay if item doesn't arrive within next 30 days.

ignore seller excuses & make sure you escalate no later than day 29.

[spikortalkstoomuch]

Okedoke. Thanks for the sound advice.