30 days from latest estimated date

[spikortalkstoomuch]

Hi. Ebay's money back guarantee says you can have a refund 30 days after the latest estimated delivery date. I bought something from Canada on 2nd Dec and the delivery estimate was 14th Dec - 13th Jan. I contacted the seller today and they directed me to the tracking website, which was handy. It says my item arrived in the US on 10th Dec and seems to have stopped.

My question is, if I have 30 days from the latest delivery estimate (which is today), but the purchase history only lasts for 2 months before it vanishes, how could I claim? I want to leave it as long as possible because of covid, so I don't mind waiting another 28 days or so before contacting the seller again; but also obviously don't want to lose my money.

Just confused how ebay say I can still claim 30 days from now, but I won't be able to see the item any more.

Thanks!

[john1297576]

You need to look at your purchases again as in the top right corner their is a drop down menu to show the history going back to 2019. The default is "last 60 days" not 30,which you seem to have found somewhere.

It is far better to open a case than to run out of time, you are not obliged to escalate after 3 days, but it is there if needed