eBay

Good Evening - I bought a bag of dogfood on 2/1/21 with a delivery time of 5 days as also shown on my order. Then the delivery date changed to 11/1/21. I suspected he was drop shipping and possibly the item was no longer available so I sent a message to him asking when I would receive my item on 12/1/21. Today I looked at my purchase history to find that he was no longer a member of Ebay and the item I bought has changed to the same item but from a different seller. I tried a refund request on Ebay but they would want me to continue to correspond with the seller and to escalate in 3 weeks! Therefore, using advice on here for someone in a similar position, I opened a case with Paypal but they have just sent an email to the seller and my case is not even under review. Usually such cases are dealt with promptly but I am expected to wait nearly a month before escalating. Additionally in the past, requests to Paypal when I contacted them if I had a problem or item not received ,were dealt with promptly. Ditto cases for items not received on Ebay were treated promptly. There also seems to be no way to contact Paypal by phone any more which was how I previously contacted them if I had a problem of any sort with my account. Can any one help with what I do now? ... View more

Mobile phone purchased on 2-Jan-2020 at a cost of £54.99 from UK supplier Item has 12 month warranty. Phone stopped working and was posted back for repair on 17-Nov-2020. Item had to be returned to China at cost of £11.00 Seller agreed on 24-Oct-2020 that they would repair and return item to me at their cost under the warranty. Seller now refusing to return mobile phone unless I pay return shipping costs. I can provide all communications with seller confirming they would repair and return phone at their cost.   Email from seller states "hi friend, Blackview will pay shipping costs to return AFTER repar/replacement"   Can Ebay sort this seller out and advise them to return my repaired mobile phone at seller cost?   Ebay help pages do not cover this subject   The online customer service gives me the message "Item number 362822964499 not valid or belongs to an item that has ended. Please try again."   Cannot find any method to contact Ebay by telephone or email ... View more

Hi, after asking a seller for the combined price for the same item ( stylus pen) they them increase the price by £2 per pen, i dont think this is fair. ... View more

Hi, I purchased an iphone for 750 on 11th Dec and made the payment within 10 minutes of winning the auction. The seller had no negative reviews and was communicating well with regards to postage (prior to winning the auction). 30 minutes after I made the payment via PayPal he cancelled the order and when questions why, he told me he sold it to someone else for much more and has just posted it to the other person. I was very upset since my payment had already gone thru but in an attempt to stop it I contacted PayPal to make them aware that I'm disputing the payment. I then reported the seller to Ebay for violating their rules and tried to open a case with Ebay but as he still had till 20th December to post it I was unable to do so. The seller has repeatedly contacted me that I have to cancel the order as well otherwise I won't get my money back. I didn't do this because I wanted him to be liable for the selling fees. I waited till 20th December to progress the case via Ebay but wasn't given the option so I progressed it via PayPal. I had to wait till 30th Dec for Paypal to look at the case as the seller was given till then to respond. On 31st Dec Paypal processed my refund and within a few days I got my money back into my account.    The seller has now (13th Jan) contacted me again: "Hello, it has been many weeks now, I have agreed to cancel on all the cases and all forms of contact and you still have not, I wont be able to send your money back if you do not agree" My question is, does the seller still have the money?? Did PayPal refund the money out of their pocket and the seller gets to keep the money if I don't cancel?  ... View more

Hi I need to amend the feedback I gave to a seller but it say ' None of my feedback is eligible for revision. Can you help with an idiot's step by step guide how to do it please  ... View more

I constantly get spam messages from E Bay, Things like " This might interest you".  How can i stop this?.   ... View more

I'm in England and bought a laptop charger on eBay which was located in the UK (Lichfield, Staffordshire). The charger has been delivered last week but unfortunately it has a wrong connector.   Wanted to return it, but I found that a seller is some Chinese business with return address in Canada. Asked them for return address in UK as purchase was done from UK for item located in UK at purchase time. They offer me £3 discount (the charger costs was £9.99) and to hold the item which I am not willing to accept as I don't need it.   SHpuldn't the seller provide UK address for items bought from the UK? ... View more

I recently purchased an iPhone 7 Plus from an eBay seller with very high and good ratings. I went for the phone that was in excellent condition but no Touch ID for £204.00.   When the phone arrived the home button had a crack going down the centre of it and I believe that this was the parts that had inflicted the touch ID not working.   When I turn the phone on the home button didn’t even work and I couldn’t get the set up through so I had to contact the buyer to ask him why I was sold a phone that was already showing faulty aspects. The phone then proceeded to have a number of other issues from turning very hot to having very little battery after being charged for a whole day and a number of other issuesThe.   I have then returned the phone launched a return of the item on eBay and I have received an email from the seller saying that they are requiring a £45 charge for the touch ID button being broken. They also won’t provide me with a refund until they have sorted this.   This was the first problem I faced when I received the item. And they are now accusing me of being the one to make this issueAAnd they are now.   Please help!!! ... View more

Why have I been charge VAT at Checkout on top of the Purchase price shown. I cannot see any mention of Vat being added anywhere.. It is supposed to be coming from Leicester. I have since discovered that the owner's listed address is actually China though I suppose he may have a warehouse in Leicester. Its the VAT thing that is annoying me. It is misleading to say something is 6.50 then when you pay it is VAT on top which I did not notice until after I had paid. I thought VAT was included on everything sold on here with free postage included and Purchase price was the Final price. If this is going to happen on everything I buy buy, then I wont be buying much. It then makes it expensive with another 20% on top Does anyone here have any information on that please ... View more

Anyone noticed recently, if you change your search from "Best Match", to say "Lowest First"...   Tonnes of returned listings are eliminated from your search return!! Like 75% or something crazy!   Why on earth would far far fewer results be shown? Is it just a bug?? ... View more

I live in Ireland, and almost all results that I see are from UK. When I select European Union filter option, I still see results from UK. I don't want to pay customs, and want to see results from remaining EU countries. At the moment it is close to impossible to use ebay effectivally.  ... View more