Seller gave reason for cancellation as Buyer request - this was because they couldn't deliver

[sasha430]

Hi, I've been on eBay for years and years. Maybe I have just been lucky, and not had this issue before. Can someone advise please. Twice recently due to a seller not being able to deliver, the transaction couldn't be fulfilled and I had a refund, but the reason came through on both occasions as buyer request? That implies I changed my mind and didn't honour my purchase?  I couldn't wait for an item that on one occasion was going to be weeks late for a birthday, and in another was out of stock. So why then does it appear to  come back on me?

[tobiasd4 · Accepted solution]

Scroll to bottom of link & contact ebay to compalin.

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[thedemon2014]

What you have described is poor selling practice but neither you nor eBay can force a seller to honour a sale.

The seller cannot cancel properly without your agreement and will give themselves a defect on their account.

Too many of those and the seller’s selling days will be over for good. If they send a Cancellation Request, decline it and they still must pay the 10% sellers’ fee.

Leave negative feedback and stars, just say something like "Seller would not honour the sale" then there are no grounds for the seller to ask eBay to remove it

[sasha430]

Many thanks! Much appreciated.