I think I am being scammed by an ebay seller and need advice

I recently purchased an iPhone 7 Plus from an eBay seller with very high and good ratings. I went for the phone that was in excellent condition but no Touch ID for £204.00.

 

When the phone arrived the home button had a crack going down the centre of it and I believe that this was the parts that had inflicted the touch ID not working.

 

When I turn the phone on the home button didn’t even work and I couldn’t get the set up through so I had to contact the buyer to ask him why I was sold a phone that was already showing faulty aspects. The phone then proceeded to have a number of other issues from turning very hot to having very little battery after being charged for a whole day and a number of other issuesThe.

 

I have then returned the phone launched a return of the item on eBay and I have received an email from the seller saying that they are requiring a £45 charge for the touch ID button being broken. They also won’t provide me with a refund until they have sorted this.

 

This was the first problem I faced when I received the item. And they are now accusing me of being the one to make this issueAAnd they are now.

 

Please help!!!

Accepted Solutions (0)

Answers (2)

Answers (2)

papso22
Experienced Mentor

They say this in their listing:

 

Top Uk trusted seller!, buy with confidence! customer satisfaction is our highest priority, and we never fail to exceed the customer’s expectations! “fully tested and restored to factory settings by our in-house engineers with 1 Year warranty provided. guaranteed no hassle, refund or exchange if any fault found.

plpmr
Experienced Mentor

escalate your not as described case after 3 full days to eBay.