An item that I bought is faulty but the seller has removed the item details completely.

[28valley]

I bought a faulty item and I need a refund. The seller has completely removed the item. Ebay does not have the full details visivle. Also he has closed his account and so I can't get his details. I need to go to the Small Claims Court but I need the transaction details from Ebay.

[thedemon2014]

If you do decide to pursue the seller through The Small claims Court, when the matter is finally resolved, please come back, and tell us how you got on. That could help other members in your situation.

[john1297576]

Seller cannot remove item or himself from ebay, only ebay can do that.

You would do far better to open acase with paypal, so long as you are not out of time and remember it is only for condition on arrival.

You might win in the Small Claims Court but that does not mean you get any money, you cannot get blood out of a stone, and ebay would have had very good reasons to remove him.

[1956glyn]

Hi

When did you purchase the item?

You have 180 days to open a case through Paypal.     Saying that Paypal do not offer a warranty on any items.

You could try a Paypal case if its a month or so and type in the details that the seller has been removed by Ebay.

[28valley]

Thanks for the suggestion. I have just tryed your suggestion and Paypal replied: We are sorry but we can't process that type of transaction" I do not know why or what that means. Perhaps the seller has also cleared off from Paypal too. He is a scallywag but I'll get his through the courts.

[1956glyn]

What was the item in question? Any type of vehicle will not be covered and items which are digital download only can also be a bit iffy as to whether they are covered or not

[28valley]

It is a second-hand outboard. He did not describe it as faulty or "for parts" Said it was working. But it doesn't. Now he and the item are invisible on Ebay.That won't stop a debt-collector but it does slow things down.