Refund linked to feedback change

[furneaux402]

I ordered an item for my wife which isn't as described and is unfit for purpose. I contacted the (Chinese) company who offered a 20% refund which I was not prepared to accept. I left them (truthful & accurate) negative feedback. They are now accepting responsibility for the faulty item and are offering a full refund so long as I change my feedback to Positive. I cannot in all honesty do that but have offered a Neutral revue if they refund my money. They insist on me changing it to Positive before they refund me. They accept responsibility and are willing to refund in full but linking a refund to me leaving inaccurate and untruthful feedback is surely unethical and maybe illegal?

[red_magpie]

Sellers in China often promise a refund if the buyer will remove negative feedback. Don't delude yourself that you wold ever see it!

In any case, feedback is there to warn other buyers, not as a way of negotiating refunds.

When you receive an item that isn't s described, you use eBay's money back guarantee, through the resolution centre (see foot of page). To qualify, you must have paid through eBay's checkout, using PayPal or PayPal Credit, a credit card, debit card, Google Pay or Apple Pay.

A case must be opened within 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within their return window. The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

I can't find your particular item, but it looks as though this seller in China has a UK distribution base, and lists items as UK stock. In this case, if eBay will enable them to send you a prepaid return label to their UK address. Once returned, if they want it back, eBay will process your refund.

If the seller doesn't respond or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

You ought to learn about eBay's money back guarantee, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[john1297576]

As modelbuilder_uk says - If a seller has as I have seen 50 Feedback Revisions, that distorts their Positives by 100and could significantly change their %. I often wonder if any of the gullible members who changed their FB ever got the replacement or refund that was promised.

[1956glyn]

No that is definitely not allowed and Ebay call it feedback extortion and you can report them for such.

Have you opened a not as described case under Ebays Money Back Guarantee  and returned the socks?    The item location is the Uk so the Seller has to send you a return tracked label at their expense.

Escalate the case a full 3 days later for Ebay to step in for a refund if necessary. 

Personally in the circumstances i would not change the negative feedback you have left.   

You change that feedback and i am 99.9% sure that seller will not give you any refund and just go silent on you so use the tools Ebay give you to resolve the issue. 

[rusticrye]

So that you know what to do when you receive an item which arrives damaged, faulty, or not as described - or doesn't arrive at all - read Ebay's 30-day Money Back Guarantee.  It's on every listing, in various other places across the site, and on your order confirmation.  That is how you get a guaranteed full refund.

The seller clearly knows that you haven't read the MBG (you would have opened a Not as Described case or return request if you had), and is therefore trying to con you.  And the chances of them fully refunding you should you be naive enough to change the feedback, are pretty much a big, fat zero.

You haven't supplied any dates, so if you're out of time for Ebay to help you get your money back (you have 30 days from the estimated delivery date on the order in which to open a case that can be escalated to Ebay if necessary - after that 30 days, cases are for communication with the seller only), open one in PayPal or with your card provider.

@furneaux402 

[Anonymous]

Report it to Ebay . as its Feedback extortion ..  I always check revised FB on all sellers now ( I personally treat them as negs ).

[1956glyn]

Unfortunately thats what Ebay has become nowadays 😞 I have one revised feedback but that was only because i was left a positive on a negative by accident so i generally go by how many revisions a member has had.

[*knight-rider*]

i played a seller at his own game once, chinese seller but based in Britain. i left a deserved neg and got the usual promise of a refund if i changed it, which i knew they would`nt do if i changed it, so i promised to change if they refunded first, which they actually did, but the neg stood, Karma, a lovely word 🙂