I put in a request for a refund on an item which was sold incorrectly. I won this appeal and sent the item back. i did not recieve the refund, in fact i was told the case had been shut and sent to paypal. I tried to reopen to get them to look and see that I won the appeal, had sent the item back but not received the refund. I then got a strange response advising that they stand by there decision!! the decision was i won and was wanting my refund. I now cannot see how to get hold. of ebay to review.a response where i dont believe the bot or real agent actually read the whole. case.
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