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Seller News: December 2025

Check out our latest updates to help optimize your business.

Weekly Chat with the eBay Community Team

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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eBay cut off chat due to calling out their lack of action on business sellers on private accounts

I have had possibly the worst experience yet on eBay support so far today with little to no action or help being provided and being subjected to abuse in the process. I was passed between 5 different people, each of which said a different department ...

HMRC have advised us that your seller account belongs to a trader based outside the UK

Has anyone else had this communication today regarding VAT collection? Obviously it's wrong, I am based in the UK, VAT registered in the UK. I am just wondering if this is another eBay miscommunication/misunderstanding/glitch or whether it's true, an...

Estimated Delivery Dates - Incorrect

Just noticed that one of my listings has Next Day Delivery against it (from a Buyer's perspective.)I don't offer this service up front, so I checked behind the scenes. My postage options under my business polices are set up correctly, i.e.- dispatch ...

Resolved! Ebay Announcement - Royal Mail International Service Changes - January 2026

As I sell autographs, this is going to really affect my business for my buyers from overseas as 'Tracked & Signed will only be available for documents and personal correspondence and will no longer accept sale of goods'.Ebay are taking the same appro...

Resolved! Government Support for Sellers on Ebay UK - Devastating Crash in Revenue 2025

MOMENTUM NEEDEDGovernment should recognise this sector's complete collapse this year - affecting hard working genuine retailers, business and sole trader alike, holding now worthless stock.What policy would you encourage, from government or from this...

Resolved! Opened perfume & change-of-mind returns : Just Didn't like – clarification for UK business sellers

Hello everyone,I’m a UK business seller and I’m looking for some clarification on how eBay applies change-of-mind returns to Perfume and fragrances,particularly where the return reason selected is “just didn’t like it.”In such cases, it is clear that...

Ebay still killing off sales to the US

So this morning I was delighted to see the Blue Banner informing all US buyers that they will have to pay import duty if they purchase my items had gone. My joy was short lived however as when I checked the shipping details on each item this now appe...

Inkjet printer recommendations

I am currently using a HP printer with HP 305 genuine or 3rd party cartridges.Just use it for invoices and labels Issue with these is you can use a refill to top up. But despite having plenty of ink in them, when the micro chip says its time to get a...

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