I just had the exact same thing happen to me. I bought an item, it was defective out of the box and I contacted the seller immediately. He didn't respond until more than a day later, then tried multiple times over several days to get me to keep the item and give me a partial refund. He told me I could use the accessories for future use (why? I don't own the item, why would I need the accessories??) I kept telling him I wanted to return the item for a full refund - when he finally ran out the clock, he agreed in one word: "OK". I sent the item back and he ran the clock down for two more days, then tried refunding half of my purchase price - and under reason he put "accessories missing" (an outright outrageous lie). I was so angry but I didn't respond to him, I just opened a case on eBay and told them that he was lying about the return, that he tried to make me keep the item and offer a partial refund (without denying that the item was in fact, defective). They ruled in my favor and gave me a full refund. That would have been the end of it but...
I thought I should warn other eBay'ers about this underhanded liar and I put negative FB, but only stated the facts with no abusive language. I only said that the item was defective and that he tried to give me less money back, and wanted me to keep the bad item. I didn't call him a liar in the FB (although he absolutely was) and was very clear and honest about my experience with him. The FB appeared and dropped his score, so imagine my surprise when the next day it was gone, erased from the earth. So this scamming liar gets away with it, and goes on to scam more unsuspecting buyers and keep a nearly perfect FB score. That's what led me to this page in the first place, if only to vent about this outrageous policy. I don't trust FB at all now, after this experience. Caveat Emptor, more than ever here.
