Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
What's the protocol for an open buyer request when the item will arrive but miss resolution date?
For context, item was never scanned and presumed missing, but suddenly started tracking today. Buyer opened a case that "needs resolving by March 13th" but frustratingly, the item seems to now be arriving 13th-15th. I've kept the buyer informed throu...
February Sales Dead 2025 - Ebay Sales Completely Dead
Any thoughts as why would suddenly ebay sales would do ZERO since start of February. We have been closely monitoring our sales and since start of January 2025 sales are down. But they have now completely died as soon as February started.
Shipping Label Printers - Recommendations?
Hi all, can anyone recommend a label printer that I can use to print self adhesive Royal Mail shipping and customs labels please? Currently I use a standard printer and paper I can no longer stand the cutting and sellotaping! 浪 thank you.
Listings removed as counterfeit - Clearly not counterfeit
Hey All, just looking for some-one here with a better understanding than myself. Recently had 2 different Estee Lauder Items removed Under the Counterfeit Policy. I run a long standing business of over a decade on here and know for 100% the items i s...
Ebay asking for my Nat Ins Number
I have had a e mail for E Bay asking for my national Insurance number so i can contiunue to sell on e bay I am a registered business and have been for over 20 years I am VAT registered and have been for over 15 years with my VAT number oin my e bay a...
Question about creating postage policies.
I am trying to offer a choice of standard or tracked delivery in the Create a Poicy under the Business Policies section.For the UK I can offer 2nd Class, Tracked and Special Delivery but for international orders there are not enough fields. I want to...
How are private sellers still able to list 1,000+ items when they're only meant to have 300?
Hi I'm slightly puzzled as despite the HRC changes and the 300 listing limit I'm still seeing business masquerading as private accounts with 1,000s of items listed. Yesterday I saw one with 1,900+ items and another with 2,400+ items. The later was ge...
Original tracking data wiped out & not updating deliveries on items posted on Monday 13th
Anyone else noticed that ? ebay/Royal Mail link broken ??? ALL items posted on Monday the 13th via Royal Mail Tracked 48 had their tracking data since removed & not updating, showing ebay message "Running behind" or "Not posted" on items that either ...
Do eBay actually check the EU Responsible Person details?
Just been browsing a listing from a competitor that eBay kindly suggested I'd be interested in, and I noticed they are still selling in to the EU - something I stopped last year as I can't justify the cost of engaging a representative within the bloc...
Resolved! Refunded buyer but item now arrived
I refunded a buyer because the item was seemingly lost in transit to Germany. The order has now arrived and despite the buyer promising they would pay me again for the order if it arrived, they are refusing. What can I do? I have raised a case with e...
Feedback Removal & eBays Customer Service
Wow, that was a terrible eBay Customer Service experience. Having been left a negative feedback for delivery damage and being called "Lazy" I contacted eBay. I spoke with Barry who kindly advised a removal request which I sent. He said it would bounc...
A simple way to resolve the "private" business seller problem
A correctly registered business can obviously not compete with those using private accounts to avoid eBay fees.With eBay seemingly taking no action on these "private" business sellers, genuine business sellers feel they have no option but to open a p...
Simple Delivery for Business
Apologies if this is well known but I spotted today that Simple Delivery has been added to Postage Preferences on my Business account - see screenshot. The edit option is only to deselect EVRI or Royal Mail. Are others seeing it or have I been select...
Royal Mail Delays
Anyone else experienced any Royal Mail delays over the last couple of weeks? All of a sudden I have six items that have not been delivered, so 6 cases opened against me. All items posted around the end of March, From the Leeds area. To all over the C...
Resolved! Ebay forces upgrade to Business due to new HMRC regulations
Hi All.I've received an email from ebay forcing me to switch to business account due to the volume of my recent sales. Customer service explained that I exceeded £1800 in one month, so they act in line with new HMRC regulations. The email is a bit th...
