eBay

notstopbuying · ‎16-10-2024

I am looking for some help and advice please.

I am thinking of changing my under £50 items from Royal Mail 2nd class signed for to RM48 with no signature, but I am nervous about sellers claiming an item has not arrived, I mean it is not beyond the scope of the post office, to put the package through the wrong door etc.

So, my main questions are.

1) If an item does not arrive and the seller does not open an item not received claim, I guess I do not refund, but if the seller opens a claim on eBay, who is refunding the buyer? Is it eBay or me, or is there no one?

I have read, I would just need to re-add the tracking number to the resolution case, and I just leave it at that.... but that sounds like a can of worms, with feedback etc.

2) If I get bad feedback for an item a buyer claims have not arrived, but the tracking shows as delivered, will eBay remove the feedback?

3) If the item does show as not delivered with the tracking and it is past the date of it been classed as lost / missing, I presume, I then refund the buyer and make a claim via the Royal mail.

4) From your own past experience, with using tracked with no signature, do you have many claiming an item has not arrived, even though the tracking shows as delivered?

moldosgifts · ‎16-10-2024

What i know of this service is 48 is a delivery confirmed sevice.

Tracked 48 is a fully tracked service.

Similar in names different services from royal mail

The standard service (48) has no included insurance the tracked one does.

Big difference in price

Your obligastions to the buyer do not change.

stormatic2015 · ‎16-10-2024

If the post office puts the item through the wrong door then tracking will show the package being scanned not outside the buyers house. You can get compensation for that from royal mail.

FYI: Tracked 48 Compensation cover up to £150, where as 2nd Class Signed for has a a compensation cover up to £20

1) Not to sure. Depends how long the estimated delivery date was and when the case was opened. In most case If you can not prove the item has been delivered then you refund. Someone else might have to feel you in if you can claim back from eBay after it gets delivered if its delayed.

2) Yes, if it was delivered on time and a case was resolved in your favour, any negative will be removed. May need to ring CS. If it was not a case, then you could ring CS but I dont hold much hope if its not a UK CS agent. May need to ring back several times. Tracking might need to be uploaded before delivery to qualify.

3) Yes, If it turns up after you refund the buyer and it get delivered before a claim, you then have to get the buyer to send back or pay again, which can be difficult. Royal Mail will deny a claim if it shows delivered unless its past their window then they send a complimentry bunch of stamps.

4) Dont use tracking oftern as my items are low value, but no. When I send orders that are of higher value I send Tracked 48and so far no one has claimed INR. On a side note, I do get a few INR claims on 2D barcodes when it shows as delivered and to the right house, but they suddenly find it when I show them the royal mail website.

Hope this helps.

hobbiesncrafts · ‎16-10-2024

Be careful as we use that service and although they provide a 'tracking number' is only shows as delivered for about 45% of our items which means the buyer can still claim item not received if they are scamming and also you cannot claim for missing items on 24/48 with royal mail. My advice, stick with what you have

bravergrace · ‎16-10-2024

It's hard to give advice to another seller on this subject. You have to balance convenience for your buyers with protecting yourself. And it will depend on your items, how big they are, and who your buyers are.

If your items are too big to fit through a letterbox, then signed-for services are less likely to be left on a doorstep exposed to rain, snow and thieves - tracked parcels may be scanned as "delivered" and dumped on the path. eBay would back you up over this - but it leaves your buyer with a problem.

But if the buyer works 5 days a week, then a signature requirement means the buyer may need to spend Saturday morning collecting it from the depot - or the postman might sign it himself- as they did during the pandemic - and then still leave it on the doorstep, in the food waste bin or jammed through the letterbox.

Some types of buyers attract more problems then others - most people get more honest as they get older, but also more forgetful, and may genuinely not remember the parcel arriving yesterday.

And some types of housing are more of a problem - if you sell studenty stuff, some of your items will be delivered to halls of residence or HMOs where everyone's parcels are all jumbled together, open to theft or muddle. A signature may give them a start to finding who received the parcel.

If you're selling to businesses, tracked services may be best, as RM probably won't get signatures anyway...

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Cesario, the Count's gentleman