Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Join us at eBay Open UK 2025!
We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...
Item being returned used
Hi all, I sell specialist seeds online and have been selling on ebay for 25 years through think and thin! As you can imagine I occasionally get customers saying the seeds didnt grow etc - I usually refund these customers or replace - no problem at al...
Would a mass report to Trading standards get the attention of Ebay ??
After yet another day of trying to compete with business on private accounts I really am at a loss as what to do Todays was a real good one , pro account on another platform - private on eBay Business name and logo , full shopfront and 5400 items sol...
Sideways messaging pop up..
What is this horrendous sideways message pop up abomination? The message system was just right, why have they put this sideways pop up thing on. It's just horrible. Rant over. Happy selling people.
Returns From Australia to UK
I sold a DVD box set in immaculate condition to an Australian buyer who now falsely claims the item is not as described and wants to return it. Rather than let him keep it for free, I'd rather have it back. My understanding is that I need to supply a...
Promoted Listings Changes - You Must Be Joking, eBay
Email from eBay this morning. If I read it correctly, from 24th June, if you use promoted listings and ANYBODY clicks on the ad one time...if the item then sells to ANYBODY ELSE within the next 30 days, you get charged as if the first guy bought it.T...
Service Metrics a journey through eBay fantasy land
I’ve long thought these metrics are absolutely unfair but I thought I’d check mine as a top rated seller with 100% feedback (at least for now but who knows). I have zero late deliveries in 12 months and no cases closed in the buyers favourso looking ...
Web interpret has changed my returns policy to 60 days free returns
I'm sure they have no right to do this, my ebay settings are buyer pays and it is 30 days not 60. I didn't consent to letting them change my returns policy to 60 days free returns. Is anyone else seeing this?
Simple Delivery Labels are not refunded if not used.
People may not know this, if your item sold and listed with the simple delivery option. You can not make any changes to the Postal service or change the time from 48 to 24 or even try to see the buyers address. Not possible!The only way is to Cancel ...
Shipping heavy items to the US
I have some large coffee table art books that I need to ship, a US buyer is interested in buying the lot which means that the package will be bulky and heavy. Can anyone give me some advice on best company to use to ship these? I was going to use UPS...
Click & Drop IOSS Mark Missing from Labels
I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS mar...
How do you report a private seller who can be proved to be a running business website?
Can someone tell me how you report a private seller wjo is running a business with a website? This business has 1500 items running and has sold over 3000 items. Their items on ebay lare the same as the ones on their business website. Some of thir lis...
eBay AI for messages
All I can say is "Oh dear"
Counterfeit Toothbrush Heads for Oral B being sold - eBay are not removing them
There's 3 markets for toothbrush heads on eBay. 1. Genuine Oral B Toothbrush heads2. 3rd party brands selling compatible with Oral B (we sell these)3. FAKE/COUNTERFEIT ORAL B toothbrush heads Regarding the Fake ones, we have had long conversations wi...
eBay Click & Collect Item delivered to Royal Mail Collection locker...
Hi all, So, a recent order was to an eBay collection point (Click & Collect), at the customers local petrol station. We used the pre-printed label, with ECP code, etc. Tracking shows delivered and available for collection. However... It turns out tha...
Royal Mail have stopped free collections from home.
I haven’t been doing my postage today for items sold over the weekend and notice that Royal Mail have very sneakily introduced a charge of 30p per parcel for a home collection. Has anyone else noticed this. I must have had my head under a rock for a ...
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