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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 770 Views
  • 0 replies
  • 2 kudos

Resolved! EBay asking for national insurance number

Hi everyone, I recently joined for like 1 month and I start selling as a private seller , and now eBay is asking me to provide national insurance number."New UK digital sales reporting legislation requires sellers with 30 or more sales, or who have s...

Resolved! FUNDS HELD NEW EBAY POLICY! CLOSING ACCOUNT AFTER 19 YEARS!

Im absolutely furious! Ebay have changed their policy and are now refusing to pay monies (which belong to the buyer) until the item has been posted and received!!I have been selling on Ebay for 19 years and this is how we are being treated?I will NOT...

User avatar by • Contributor
  • 9358 Views
  • 241 replies
  • 36 kudos

Sold Motorcycle buyer Cancel

I listed a motorcycle on 10 days auction, which cost me some money. I had a bid within 2 hours before listing ended. AND the same bidder placed another high bid above that one 45 minutes before ending. The auction ended up with this bidder winning. O...

Resolved! Simple Delivery

Is Simple Delivery mandatory now ? used to be able to select custom postage option but it’s not available now. Just tried listing and Simple Delivery is the only option for postage

Royal Mail collection not available

I just sold an item, with me paying for postage, and the seller chose Royal Mail as the delivery service - great. However the only RM service available for me to buy was “Royal Mail Tracked 48 | drop off” (ie QR code) and it said booking a collection...

User avatar by • Contributor
  • 229 Views
  • 8 replies
  • 1 kudos

What's happened to postage options?

Went to list something just now and the post service options have completely changed since yesterday. I usually list with free post (I then select yodel as that's my nearest/best priced drop off centre), but there's no option to offer free post. I'm ...

Leaving

Maybe my last ever feedback received after 21 years, 100% FB, 205 followers, this says it all and i know i have been appreciated for my honesty and fair treatment of both buyers and sellers. I don't think i have ever left a neg for a seller even when...

Resolved! Option to send invoices disappeared

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about. I h...

Royal Mail Parcel Collection

One of the concerns expressed by some private sellers about the forthcoming Ebay Simple Delivery (if it is compulsory) is whether it will be possible to book collection of the parcel from your house. Doing a little bit of research, it appears to me t...

Resolved! Having to opt out of Simple Delivery on EVERY LISTING

OK so listing some items tonightgood news first - even though Simple Delivery is now being pushed I can opt out to custom settings and select my standard shipping ratesbad news - I have to opt out of Simple Delivery every time I list even though I am...

User avatar by • Engager
  • 6496 Views
  • 134 replies
  • 11 kudos

Resolved! Unfair negative

This is just beyond belief... let me explain this situation: I posted up a watch for sale at £32 (or so I thought). It instantly sold. I wasn't expecting that so I looked at the price and it was £22. Damn. It was a typo. I immediately contacted the b...

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