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Seller News: October 2025

Read the latest updates to streamline your selling experience.

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Age verification

I’ve been struggling to verify age to buy some cutlery. When entering credit card details I get an error “Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support.” I was on the phone to customer support fo...

User avatar by • Contributor
  • 168 Views
  • 10 replies
  • 0 kudos

Royal Mail tracking numbers not updating on eBay

Anyone else experiencing this? There have been no Royal Mail tracking updates on eBay for anything dispatched on October 6th and 7th. The tracking works fine on the Royal Mail website, but on eBay it looks like it hasn't even been sent yet and still ...

Screenshot 2025-10-07 183701.png
User avatar by • Conversationalist
  • 3683 Views
  • 102 replies
  • 5 kudos

Do I declare OR is it case closed.

I as a seller had a parcel to be collected by DHL. As I did not change my selling address with Ebay DHL went to my old address. Missing them I took the parcel to a collection point and got the label and a receipt but DHL did not pick it up along with...

Resolved! cancel automatic relisting

I do not want my listings to automatically relist as I shall be away for a period. The blurb says I can cancel auto relist in 'Selling' - 'Active' - 'More Actions' but I can't find the More Actions link. Can anyone help please.

Cannot type into chat help system

 Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...

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Withdrawing mt ebay balance

OK I'll try again! On the EBAY site I cannot find any option to withdraw my ebay balance. Every "HELP! option I've tried says "go to PAYMENTS select SUMMARY click the right button on the blue box and select WITHDRAW. This doesn't work. When I click t...

Can't type in help live chat or select an option

I really need to get in touch with eBay support over an issue with a buyer but I am unable to type or select the 'Ask us to call you' option in chat. I have tried on both the app and a laptop but the problem persists. I really need to get in touch wi...

Performance traffic - Impressions and Views issue

Hi, Just wondering if anyone has looked at their performance analytics today, I’ve noticed on mine that my views have been stuck at 30 views since this morning and impressions haven’t increased at all. Has anyone else had the same issue? Thanks

Switch off automatic re listing

I’ve opened a new eBay account in April this year, I closed my business account of 16 years as I didn’t agree with the 30 day return policy & I think private sellers have better options. I’m struggling to opt out of the automatic relisting as I want ...

Cannot Combine or Mark as Dispatched (Error 500)

The items were bought via separate or accepted offers, but the system will not merge them. It locks the “Combine” and “Dispatch” actions individually.I sold multiple items to the same customer, which should be eligible for combined postage.However, w...

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