Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Resolved! Basket price higher than offer price
I’ve received a discounted offer on an item that I’m keen to purchase. I’ve added the item to my basket but the price showing in my basket isn’t the price the seller has offered to me. Is there anything I can do? Cheers
Resolved! Returns
Hi all,I have to return a parcel as it was not as described. The seller sent the parcel via Evri.I've printed the return label and it is tracked royal mail. Can I use the royal mail free collection for this or do I have to take it to a post office.I'...
Seller ignores me.
I have one a camera on eBay. The problem is that I can not receive it untill friday at the latest. I keep emaailing him and I get no reply. If I pay now, he will send it and I won't receive it. I am getting emails from ebay saying pay now. This one s...
Resolved! Item not packaged sufficiently - and not received ...
Hello! We purchased a Sony mobile phone for £57.66 from a techy company on here.A few days ago we received an opened Jiffy style envelope ... that had been folded through the letterbox, with no phone inside! All there was, was a card from the seller....
What's the New BUYER PROTECTION FEE for exactly ?
With Buyer Protection, you'll benefit from:New! Private sellers paid after delivery: When you purchase from a private seller, payment will be sent after the order has been successfully delivered.New! 24/7 customer support: Connect anytime with a pers...
Query of items bought
I purchased 2 items on 27/2/2025 and up to date have not receive my items please
Consequential costs
Having contacted the vendor before purchase I was informed that a tyre sensor "does not need programming-just fit and it will work."On receipt I had it fitted ( at a cost) and the fitter agreed that it should be OK to just drive and it would work. Ho...
I bought car that was mis-advertised. My ebay account now says I cancelled it but I didn't
So I bought a car from a business that occasionally sells cars on ebay. It had a number of faults that only became apparent when I drove it home. My problem right now is that my ebay account says that I cancelled the order and so it does not show up ...
Buyer rights
I have been using eBay since 2012 and I’ve come across a problem today where eBay have disregarded my rights as a buyer. The item I purchased was a handbag and it arrived today stinking of cigarette smoke. I messaged the seller politely asking to ret...
Ebay can you fix this error
What is wrong with this message to a seller please explain!!!
Simple Delivery and letters - clarification needed please
Is an £4.85 item today going to cost £7.61 soon?An item that is for sale today at £4 + 85p P&P, next week will cost me an additional 91p (or is the % charged on P&P as well?) for buyer fees from the 4th.I’ve heard that Simple Delivery is going to bec...
Not got item, not got our money back either
My husband bought a vacuum cleaner on February 12th. The seller sent it by Evri and after about a week of reading the fiction that is Evri tracking we put in a claim for INR. It was clearly lost (we don't have a Evri person covering our postcode, onc...
How to see communications with seller
I sent a seller a message after winning. How do I see the communications between me and him?
How ridiculous Ebay suggestions is and how to disable it
Ebay (yes I put the capital at the start of the word because I use correct English, it is not eBay!!) suggestions are beyond annoying. You can remove them by using ublock origin, an extension for your browser. It lets you pick any element of a page (...
Is it just me or Yodel too slow ?
Past few item I bought which the seller used Yodel to deliver has been very slow. Even the day after the package has been picked up from the collection point/store the tracking doesn't give definite day of delivery. Sometimes it just says "We have it...
Featured Posts
