Announcements

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutle...

Royal Mail price changes from 2 April 2024

Royal Mail has announced that it’s updating its consumer postage prices, effective from 2 April 2024.

Seller protections for issue with Royal Mail Click & Drop on 8 February 2024

Following on from the issue with Royal Mail Click & Drop on 8 February, we want to let you know what action we’ve taken to support affected accounts.

Update: Royal Mail Click & Drop issue resolved

Following on from the issue with Royal Mail Click & Drop on Thursday 8 February, we want to inform you that this issue is now resolved.

Orders affected by issues with Royal Mail Click & Drop

We are aware that there’s currently an issue with Royal Mail Click & Drop regarding the importing of eBay orders. We’re investigating this issue and working to get it resolved as soon as possible.

Introducing a cheaper way to return items that weigh less than 1kg

We’re excited to announce that there’s now a cheaper way to return items that weigh less than 1kg.

Royal Mail Service to Jersey and Isle of Man

Dear Seller, Royal Mail in conjunction with Jersey Post and the Isle of Man Post Office have made a joint decision to remove the postal flights to these locations. As of the 7th of August all mail goi...

Royal Mail price changes from 2 October 2023

Royal Mail has announced that it’s updating some of its postage prices, effective from 2 October 2023.

Royal Mail price changes - Green Surcharge & Peak Surcharge

Royal Mail has announced a series of surcharges that will soon come into effect for Royal Mail business account customers. Please note that there is no impact on eBay labels, managed returns, or consu...

Royal Mail price changes from 3 April 2023

Royal Mail has announced that it’s updating its consumer postage prices, effective from 3 April 2023.

Royal Mail strikes called off on 16 and 17 February

The Communication Workers Union (CWU) at Royal Mail and Parcelforce has called off planned strike action on 16 and 17 February 2023.

Updated: Royal Mail strikes

Please note, the CWU at Royal Mail and Parcelforce has called off planned strike action on 16 and 17 February 2023. The previously announced seller protections, outlined below, will therefore no longe...

Update to Royal Mail international disruption

Royal Mail has announced it has made progress in exporting items to a growing number of international destinations and is working to despatch export parcels and letters which were in its network befor...

Service disruptions to Royal Mail International export services

Royal Mail are currently unable to dispatch export items to overseas destinations and have temporarily removed export service options. Please do not post international export items with Royal Mail unt...

Royal Mail strikes: extended seller protections until 7 January 2023

Due to the ongoing strike action by members of the Communication Workers Union (CWU) at Royal Mail and Parcelforce, disruption to deliveries is likely to continue into the New Year.

Maximise last-minute sales with faster, tracked delivery services

Due to the ongoing strike action by members of the CWU at Royal Mail and Parcelforce, disruption to deliveries is expected and Christmas last posting dates have been brought forward by Royal Mail. Ple...

Royal Mail strikes: extended seller protections, last posting dates & dealing with INR cases

The Communication Workers Union (CWU) at Royal Mail and Parcelforce has confirmed their intention to take national strike action on 9, 11, 14, 15, 23 and 24 December.

Royal Mail strikes: reminder of seller protections and expected delivery date extension

In response to the strike action called by the CWU at Royal Mail and Parcelforce on 24, 25, 30 November and 1 December, please note we have extended expected delivery dates and seller protections are ...

Royal Mail strikes called off on 12 and 14 November - new dates announced

The Communication Workers Union (CWU) at Royal Mail and Parcelforce has called off planned strikes on 12 and 14 November. The CWU has also announced additional strikes on 24 and 25 November and again ...

Royal Mail workers union calls off strike action until 12 November: What this means for sellers

The Communication Workers Union (CWU) at Royal Mail and Parcelforce has called off planned strikes on 2, 3, 4, 8, 9 and 10 November following a legal challenge by Royal Mail. Strike action will now re...

Royal Mail international services on eBay.co.uk

Royal Mail international services including Royal Mail International Tracked & Signed, Royal Mail International Signed and Royal Mail International Standard are now available on eBay. This supports UK...

Royal Mail Price Changes April 2022

Dear Seller, Royal Mail have recently announced that they are updating their consumer and business postage prices, effective from 4 April 2022.

Royal Mail price changes for 2022

Updated prices for Royal Mail deliveries, effective from 4/1/2022.

Deliveries impacted by Royal Mail Click and Drop Issue

Dear Sellers, We are aware that issues with Royal Mail’s Click and Drop on Monday, 6 September, might have affected dispatching of some of your orders on time.

Changes to Royal Mail Prices (Returns)

Dear seller,Royal Mail recently introduced new prices for their Tracked Returns 48 service effective on 25th May. We want to explain how this affects you.

UK Sellers: Limited Royal Mail delivery services & seller protection updates

Dear Sellers, In response to limited Royal Mail deliveries to some areas, we’ve extended our buyer-facing delivery estimates for the following postcodes:

Changes to Royal Mail Prices (Postage)

Dear seller, Royal Mail recently announced its new prices for postage effective on 1 January 2021. We want to explain how this affects you.

Royal Mail tracking and delivery events on eBay from 1st Sep 2020

eBay is adding a unique eBay code to orders to improve buyers post-transaction experience by making it easier for them to see any available tracking and delivery confirmation* for the parcel’s journey...