Announcements

Returns 101: how to reduce return requests and protect your performance

Returns are a necessary part of retail. But they don’t have to be a burden. Because while returns can put strain on small businesses, if dealt with correctly, they can also differentiate your brand an...

Streamlining the returns experience on eBay

***Streamlining the returns experience on eBay*** 08 August, 2018 | 11:56AM BST Hello, As we recently announced, we’re making further improvements to the returns experience on eBay. Today a large numb...

Improving returns on eBay

***Improving returns on eBay*** 09 July, 2018 | 01:30PM BST Hello, Returns are important when it comes to where buyers choose to shop online and the after-sales experience often determines whether a b...

New returns experience on eBay.co.uk

***New returns experience on eBay.co.uk*** 22 September, 2015 | 10:35AM BST Hello, Following our recent Autumn Business Seller Update about the new streamlined returns experience, the following change...

Message for sellers – offer extended Christmas returns on eBay.co.uk

***Message for sellers – offer extended Christmas returns on eBay.co.uk*** 01 October, 2014 | 09:29AM BST Hello, From September, you’ll be able to offer buyers an extended Christmas returns policy. Th...

Changes to the eBay.co.uk User Agreement and eBay Money Back Guarantee policy

***Changes to the eBay.co.uk User Agreement and eBay Money Back Guarantee policy*** 13 August, 2014 | 11:31AM BST Hello, We’re made some changes to the eBay.co.uk User Agreement and eBay Money Back Gu...