08 August, 2018 | 11:56AM BST
Hello,
As we recently announced, we’re making further improvements to the returns experience on eBay. Today a large number of returns may require the buyer to wait multiple days before they can access a return label. This drives buyer anxiety, churn and an increased likelihood of the buyer asking eBay to step in to help. As a result, we’ll be increasing the frequency in which the buyer will have immediate access to a label on domestic returns, regardless of why they want to return the item. This means that when a buyer opens an ‘Item not as described’ return request, it will be automatically accepted, if it’s within the seller’s offered return window . We’ll be rolling out these changes over the course of this year, starting in September 17th, and will listen to your feedback as we ramp up this new functionality.
See the eBay Money Back Guarantee for details.
Regards
The eBay team
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