Dear Sellers,
We are aware that issues with Royal Mail’s Click and Drop on Monday, 6 September, might have affected dispatching of some of your orders on time.
To ensure you are not adversely affected, eBay will automatically protect your performance for the following:
- We’ll automatically remove late delivery counts for transactions placed between 04/09/2021 and 06/09/2021, and checked out with a Royal Mail service.
- Any open item not received count (INR) in Service Metrics will also be automatically removed for transactions placed between the above dates, and checked out with a Royal Mail service.
- We will also remove any negative and neutral feedback relating to or arising from late or non delivery during this period and these cases will not impact your service metrics rating. Note: All feedback (negative or otherwise) arising due to matters not concerning late or non-delivery during the above dates will, however, be left in.
Even though we may protect individual service metrics from affecting seller standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on accounts, we may have to restrict account privileges (including suspending the above protections) while we investigate.
Please note: You may see late deliveries due to this event on your seller dashboard, but they will be removed before your next seller performance evaluation.
You do not need to contact Customer Service.
As always, thank you for selling on eBay.
Your eBay Team
