UK eBay Community

Faulty Jeans - Help - New to selling.

Hi I listed and sold a pair of jeans. The recipient received the jeans this morning and has contacted me with a photo of a faulty zip and asking for a refund. There is no way I can contest this (lesson learned, take photo's of the zip) But 1. How do ...

Does relisting an item qualify for 70% variable selling fees?

I have several 'buy it now' items set to expire shortly, but the offer to list items with 70% off variable selling fees this weekend. Can anyone advise if I can end the current listings, and then simply relist them in order to qualify for the offer -...

Posting an item after dispatch date has expired.

Hi, my buyer purchased item on 1 May. She is going on holiday on 7 May so has requested I post her item after 14 May. Can I do this without incurring a late dispatch mark against me? Please advise.

tracking not updating again

since Monday of this week all items I have sent , mainly using evri but also a couple of royal mail, have not updated on the tracking information, no delivery notices, have contacted customer support yesturday but don't think it was taken seriously ,...

How to add american stakeholders onto account????

Anyone had any problems before with the following? We have a number of different directors. Ebay has requested I upload each of their details on the account. 3 have been done as they work in the UK so I can add their National Insurance number... We h...

Late Defect Even Though Not My Fault Cant Poor eBay Customer Service

So guys here’s my situation, been selling on eBay for over 18 years and received a barrage of late delivery defects.Item sent within 6 hours of buyer paying up via Parcelforce 48 Packlink eBay receipt obtained from Post Office 20/3/2024 proof of post...

Resolved! One Word....

'Sausages'. Do carry on.:-)

proof of postage discount ??

Hi im trying to find proof of a postage discount i sent to a customer who purchased an item from me. Is there anywhere i can view ? i sent a partical refund but now the buyer is stating she didnt receive it . can anyone help where i may look for it? ...

Not Able to View Sold Items on Ebay app

Hi, I am not able to view my sold items on my Ebay mobile app.I get java.io. IOException on the screen instead. Have the same on 2 mobiles, 1 tablet. I've tried clearing the cache, un-installing the app and re-installing and signing back in.Phone is ...

List empty and i sold item

HI All my lists and everything is empty since i closed business down on ebay, but ive had an email say sold something i thought it was a scam but now ive been paid (every week) but i still have no listing or stock anywhere and im trying find away to ...

Resolved! The new Ebay selling FEE - is it a con ?

The new Ebay selling FEE - is it a con ? The regulatory operting fee. I think back to the messages I used to receive from Ebay saying you will never pay more than 10% in overall fees. WOW thats a thing of the past isn't it. I won't discuss here the i...

Resolved! Royal Mail - Supplemental charge will apply for drop off

I bought a label via the RM site, didn't hear the doorbell, missed collection, so took the parcel to the post office. RM charged me a supplemental 20p for drop off as they had my card details and I was notified via the email address they hold for me....

Final Value Fees - Or any other fees

Hi, I'm new to selling. Could you please tell me if there is anyway I can see which of my items will incur a fee? I am selling mainly clothing. I know 2 pairs of shoes will incur a fee as footwear is not included.

PayPal account for packlink

At some point I’ve obviously added a PayPal account to eBay but I no longer have access to it and don’t have access to the email address. I’ve created a new PayPal account but can’t seem to be able to find how to remove the old one from eBay or add t...

RETURNS for fashion/clothing retailers (but other categories please chime in)

This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...

Adding additional postage method to live auction

I want to add 48 hr tacking to my auction which has bids on. I accidently used an old template that just used normal 2nd class post. But can't see how to add even though Ebay says I can

POOR SALES = MORE BUYERS NO LONGER USING EBAY?

So I managed to find some info on yesterday's eBay 2021 Q4 Results. It came as no suprise to me - after seeing my own declining site sales last year - that again for the third consecutive quarter that the "Number of Active Ebay Buyers" has fallen dow...

Exclamation mark against favourite sellers

Re: Favouite sellers listFor the past few days I have noticed a small red circle with an exclamation mark in it, against all my favourite sellers.So, did the eBay 'need to change things again' team start something and not finish it?[A bit like the or...

Potential scam

I'm selling an iPhone, the person has bid which I've accepted then they message to say they're using an eBay business account so need my email to put in the payment reference? Feels like a scam as not sure why they'd need my email... thanks

Damaged item

Item received clearly has old damage, paid a good amount for damagedtop clearly seen on the front of article. Want to return this item but unable to complete request with a photo (sorry old person here!) so unable to progress request via ebay. Have c...

Buyer sent wrong goods but the return label only covered 0.2kg.

So I purchased 2x server rack rails from the seller and subsequently collected the goods in person. When I checked the contents, they had given me 2 left rails instead of a right and a left. I phoned them to explain and they said they'd ring me back ...

posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

Addres label format error

For years I have had the postage label set to 4x6 to print out on a dedicated label printer. Yesterday the first 2 of 4 labels appeared in pdf A4 format with the proof of postage section. I even cancelled the first one and tried again going over the ...

Seller not communicating

I recently placed a successful bid for a desk. The seller asked for cash on collection which is fine as I'd like to see it. I have messaged her 3 times to arrange collection and had no response over 5 days. Ebay keeps emailing me reminders to pay. I'...

80% off FVF this weekend

Check your emails because this wasn't copied to my emails and there was no alert flag!

EBay own return label uploading issues

How do you send labels on eBay? I cannot upload the PDF and so do a screenshot of the PDF and add to ebay own label function but everytime my customers end up printing massive A4 label which the couriers struggle scanning. I don't understand why I ca...

How do I contact eBay about appealing a case closed decision on a refund, eBay told me I would get I

How do I appeal a case closed decision from eBay.

Good morning all :)

In case I aint around tomorrow

selling fees

I think Ebay have a bloody cheek charging costs on top of postage. Postage is a contract between sellers and the courier, often unavoidable, and nothing to do with EBay. There are plenty of costs already, and I'm seriously thinking of not bothering a...

Unable to list on desktop for the last 2 weeks

Hi, Please can someone or Ebay help me? I usualy list everyday using ready made templates, google chrome and my laptop. For the last two weeks when i try to list new items i have been having problems. I finish up my listing , click on list with displ...

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