@tonk_of_leek wrote:
What a stupid response. The rails were taped together hiding the label that said left front, right front. Don't switch the blame on me and please tell me why the seller failed to answer a single message about the problem. It was the seller's responsibility to package the correct items. They should've offered to correct their mistake but chose to ignore every message I sent....they should have negative feedback recorded.
And how long would it have taken you to peel off the tape so as to inspect the labels, or to take the rails out of their boxes (if applicable) so as to physically inspect them in order to ensure that you had the correct ones? If you're collecting something in person then it's up to you to check the item you're collecting in order to ensure that the item is as described in the listing, as it's at that point that you get the chance to say "That's not what I asked for" if something doesn't look right. By not bothering to check properly and just taking the rails away you've only gone and made matters worse for yourself. You cannot blame the seller for the fact that you didn't bother to check the rails more closely, hence the reason why I said that you have to accept some of the blame for the situation that you now find yourself in.
With regards to your comments about the seller, yes, I agree the seller should have ensured that the correct items had been packaged up and made ready for you prior to collection and he/she should have been more helpful when you sent the e-mail to state that something had gone wrong, as occasionally mistakes do happen. However, you passed up your opportunity to thoroughly inspect the items upon collection, thus exacerbating the problem.
Unfortunately the fact that the seller is taking the view of "I don't have to help you out if something's gone wrong - get lost!" is of course completely wrong, but - and I know you'll get sick of me coming back to this point again - you should have either untaped those rails so that you could inspect the labels, or better still, removed them from their boxes, if applicable, and checked them closely at the point of collection so that you could have pointed out that you had been given the wrong items. Had you done that in the first place then you would have been in a far stronger position to force the seller into putting the matter right, but by accepting what you had been given upon collection and driving off with them without checking the rails you did yourself no favours at all.
